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✅ How to Set Up Notifications (Email, In-App, Slack, etc.) in Britixo?

Notifications in Britixo keep your team informed in real-time through email, in-app popups, or third-party integrations like Slack. You can fully control what type of updates you and your staff receive.

👥 Step-by-Step Instructions:

🧑‍💼 A. Configure Staff Notification Settings:

  1. Log in to Britixo
    Head to https://britixo.com/app/login

  2. Go to My Profile
    Click on your profile image (top-right) → Select My Profile

  3. Open Notification Preferences
    Under the Notifications tab, you’ll see a list of modules and trigger events.

  4. Enable/Disable Notifications
    Tick the boxes for:

    • Email Notification

    • In-App Notification

    • Push Notification (if available)

    Modules include:

    • Projects

    • Tasks

    • Invoices

    • Tickets

    • Messages

    • Support Replies, etc.

  5. Save Changes
    Click Save to update your preferences.


🛠️ B. Configure Admin/Global Notification Settings.

  1. Navigate to Setup → Settings → Notifications
    Only Admins will see this section.

  2. Choose Module-Wise Notifications
    Toggle which events trigger notifications:

    • New client added

    • Task assigned

    • Invoice overdue

    • Project status changed

    • Ticket reply submitted, etc.

  3. Assign Notification Recipients
    You can assign notifications to specific roles, departments, or staff members.


💬 C. Enable Slack Notifications (Optional).

  1. Go to Setup → Settings → Slack Integration

  2. Enter your Slack Webhook URL

    • You can get this from your Slack Workspace under:
      Admin → Apps → Incoming Webhooks

  3. Choose Events to Send to Slack

    • e.g., New Invoice Created, Ticket Reply Received

  4. Save and test integration


📧 D. Client Notifications.

  1. Go to Setup → Settings → Email Templates

  2. Enable/disable notification emails for:

    • New invoice

    • Ticket updates

    • Estimate approvals

    • Project comments

  3. Clients will only receive emails for actions affecting them.


🧠 Tips:

  • Encourage team members to personalise their notification settings

  • Disable unnecessary alerts to reduce email clutter

  • Use Slack for team-wide real-time alerts if email is too slow

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🧠 Still need help?

Check out the full documentation or explore our video library or follow the link below to create a support ticket.

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