Evaluating Support Performance Reports in Britixo Practice Management Software or CRM.

Introduction

Support performance reports in Britixo help you analyse how effectively your team handles customer queries. By reviewing ticket resolution times, response rates, and satisfaction scores, you can maintain high service standards and identify areas for improvement.

Step-by-Step: Evaluating Support Performance Reports in Britixo

🎟 1. Access Support Reports

• Log in to Britixo.
  
  

• From the left-hand menu, select Reports → Support.
  
  

📊 2. Select the Report Type

Available options include:

• Tickets by Status – shows open, in-progress, and closed tickets.
  
  

• Average Response Time – measures how quickly your team replies.
  
  

• Ticket Resolution Time – tracks how long it takes to solve issues.
  
  

• Satisfaction Ratings – evaluates client feedback.
  
  

⚙️ 3. Apply Filters

• Select a date range for your review.
  
  

• Filter by support agent, department, or priority level.
  
  

🔍 4. Analyse the Data

• Identify top-performing agents and areas for training.
  
  

• Look for patterns in slow resolutions or recurring issues.
  
  

📤 5. Export and Share Reports

• Click Export to download as CSV, Excel, or PDF.
  
  

• Share with department heads for performance review meetings.
  
  

💡 Tip: Regularly monitoring these reports ensures consistent service quality and helps reduce ticket backlogs.