Britixo Managed Digital & IT
Department for UK Businesses.
Most small and medium-sized businesses don’t need a full in-house IT team — but they still need everything an IT department normally handles. Britixo provides a fully managed digital and IT department, covering your domain, email, hosting, website, client portals, invoicing, payments, and day-to-day systems, all under one accountable provider.
- Single provider managing your entire digital and IT setup
- Professional email, hosting, website, and client portals included
- Integrated invoicing, billing, online payments, and banking visibility
- From domain, website (designing & maintenance), DNS, hosting servers to dedicated software solutions
- Ongoing support without hiring or coordinating multiple specialists
Website, Software, or Apps — Built Under One Monthly Contract
Whether we design your website, develop a dedicated software solution for your business, or build Android and iOS applications, there is no upfront additional cost. Everything is delivered under a simple monthly contract that runs for a minimum of 12 months. Most importantly, any work designed and developed during the contract period is owned by you—your business keeps what we build.
Replace Your IT Department With One Accountable Partner
Britixo provides a managed digital and IT department for UK businesses that want stability, accountability, and professional delivery without hiring multiple specialists. We take responsibility for your infrastructure, systems, workflows, billing, security, and continuity — so you can focus on running the business, not managing suppliers.
Whether you run a consultancy, service operation, or trade physical goods, the fundamentals remain the same: reliable systems, clear workflows, and timely responses. Britixo ensures those standards are maintained consistently — and escalated responsibly when they are not.
Your Dedicated Account Manager
Every Britixo client is assigned a dedicated account manager who acts as the single point of responsibility for all managed IT and digital services. This person works with you on a daily basis, understands your business priorities, and coordinates work across the relevant technical teams. It is their responsibility to allocate jobs to the correct departments, monitor delivery, and ensure agreed service levels are met — providing clarity, accountability, and continuity at all times.
What We Take Responsibility For
Domain renewals, DNS, professional email, hosting, website maintenance, portals, CRM workflows, invoicing, payments, integrations, and the systems your staff rely on daily.
What Your Business Gains
Reduced disruption, clearer accountability, fewer manual processes, and a professional digital operation that supports staff productivity and client experience.
How We Keep Standards High
Structured delivery, security-minded configuration, documented workflows, and ongoing support so your systems stay aligned as your business evolves.
Performance & Response Monitoring
We help enforce service-level expectations by tracking response times on assigned leads, tickets, and tasks. If a client does not receive a response within your defined timeframe, an escalation can be triggered to your company’s Primary Service Contact (PSC)—supporting accountability, service quality, and compliance-minded operations.
One Team Responsible for Your Entire Digital Setup
Britixo is built for UK businesses that want one accountable digital and IT department—not a chain of suppliers.
We take responsibility for the essentials that keep your business running: domain renewals, DNS, professional email, hosting,
website maintenance, client portals, invoicing, payments, and the systems your team uses daily. We also focus on
data security, sensible access controls, and a compliance-minded approach to how information is handled.
In short: if it’s part of your business’s digital operations, Britixo owns it and supports it.
Infrastructure is the foundation of your business’s digital presence, yet it’s often the least visible until something goes wrong. Missed domain renewals, broken DNS records, expired certificates, or unstable hosting can quietly disrupt email, websites, client portals, and payments. Britixo removes this risk by taking full responsibility for your digital infrastructure as a managed service, not a one-off setup.
We handle the ownership layer that many businesses struggle to maintain internally: domains, renewals, DNS configuration, subdomains, hosting environments, and continuity planning. Instead of relying on reminders, spreadsheets, or individual staff members, everything is managed centrally with accountability. When changes are required—new services, new portals, new locations, or new email requirements—they’re handled cleanly without disrupting what already works.
This approach is especially valuable for small and medium-sized businesses that don’t want to hire infrastructure specialists but still need professional reliability. You don’t need to understand the technical detail; you just need confidence that your business stays online, reachable, and stable. Britixo ensures that your infrastructure supports growth rather than becoming a silent risk.
- Domain ownership & renewals
- DNS & subdomain management
- SSL certificates
- Hosting stability
- Backups & recovery planning
- Ongoing infrastructure changes
Domain & DNS Ownership
Your domains and DNS are actively managed to prevent downtime and disruption.
Continuity & Renewals
No missed renewals or last-minute emergencies—everything is monitored and maintained.
Hosting & Reliability
Stable hosting environments with backups and performance oversight.
Your website and email are often the first impression of your business. Yet many UK companies treat them as one-off projects: a website built years ago, email set up quickly, and no clear plan for updates, security, or change. Britixo treats both as living business assets that require ongoing care, not occasional fixes.
We provide professional email under your business domain and ensure it’s configured properly for reliability and trust. That includes correct DNS records, deliverability setup, and structured mailbox management as your team grows or changes. This avoids common issues such as emails landing in spam, access confusion, or reliance on free consumer email services.
On the website side, we focus on clean, responsive, lightweight builds that load quickly and evolve with your business. Updates, improvements, and content changes are part of an ongoing relationship—not a separate project every time something needs adjusting. This allows your website to stay relevant, secure, and aligned with your services without technical stress.
- Professional domain-based email
- Deliverability & DNS setup
- Responsive website design
- Ongoing maintenance
- Security updates
- Content changes & improvements
Business Email
Professional inboxes that reflect credibility and reliability.
Website Development
Clean, responsive websites designed for clarity and trust.
Ongoing Maintenance
Updates and fixes handled without delays or chasing freelancers.
As businesses grow, email chains, spreadsheets, and informal processes stop scaling. Tasks are missed, documents get lost, and clients chase updates. Britixo introduces structure without unnecessary complexity by centralising work, communication, and client interaction into a single, managed system.
Client portals allow your customers to access relevant documents, invoices, and updates securely—reducing repetitive emails and improving transparency. Internally, your team benefits from clear task ownership, timelines, and status tracking, so work doesn’t rely on memory or individual inboxes.
This works equally well for professional services and physical-goods businesses. Whether it’s onboarding a client, handling a service request, managing an order, or tracking delivery steps, Britixo adapts workflows to how your business actually operates. The result is fewer manual steps, better accountability, and clearer visibility for management.
- Client login portals
- Task ownership
- Status tracking
- Document sharing
- Forms & enquiries
- Workflow automation
Client Portals
Secure access for documents, invoices, and communication.
Workflow Management
Tasks, responsibilities, and progress clearly defined.
Automation
Reduce repetitive admin with smart workflow triggers.
Billing is one of the most sensitive parts of any business. Late invoices, missed follow-ups, and disconnected systems directly affect cashflow. Britixo brings invoicing, payments, and financial visibility into the same system your team already uses—reducing manual work and improving consistency.
Invoices can be created, sent, tracked, and followed up automatically. Clients can pay online using supported providers such as Stripe or PayPal, and payment statuses update without manual reconciliation. This removes guesswork and keeps records accurate.
For businesses that want clearer financial oversight, supported bank connections help match transactions and simplify reporting. Britixo doesn’t replace your accountant; it makes their job easier by keeping data organised and accessible. Whether you bill for services, projects, retainers, or goods, the process becomes predictable and manageable.
- Invoice creation
- Payment reminders
- Online payments
- Status tracking
- Bank visibility
- Accountant-friendly records
Invoicing
Consistent billing tied directly to your work.
Online Payments
Accept payments easily with clear status updates.
Financial Visibility
Cleaner records and easier financial oversight.
Security and compliance are often misunderstood as “enterprise problems”, but in reality, small businesses are more exposed because responsibility is unclear. Britixo treats security as a standard part of running a professional operation—not an optional extra or scare tactic.
We focus on practical protection: role-based access, secure connections, controlled data handling, and consistent updates. Staff only see what they need, sensitive information is restricted, and systems are monitored to reduce risk. Backups and recovery planning are part of the setup, so your business isn’t vulnerable to a single mistake or failure.
Compliance is handled sensibly. Britixo supports responsible data management, access accountability, and continuity planning in a way that suits real businesses—not just policies on paper. This helps build trust with clients, partners, and regulators without adding unnecessary complexity.
- Role-based permissions
- Secure access
- System updates
- Backups & recovery
- Monitoring
- Compliance-minded handling
Access Control
Clear permissions to protect sensitive information.
Secure Infrastructure
Updates, monitoring, and protection handled centrally.
Business Continuity
Backups and recovery planning built into operations.
Every business wants to “go digital”, but most end up with a messy mix of tools that don’t talk to each other—one system for enquiries, another for customers, another for invoicing, and another for internal work. That creates duplicate data, missed follow-ups, and a daily reliance on manual admin. Britixo solves this by giving your business a dedicated software workspace that can be configured around your industry and the way your team actually works. Whether you’re a consultancy, a service provider, or a trader of physical goods, the goal is the same: a single, structured flow from first contact to delivery and payment.
We start by mapping your process in plain English: how enquiries arrive, what steps happen next, who is responsible, what documents are needed, when you invoice, and what happens after payment. Then we configure your Britixo environment to match that journey—so your CRM, tasks, documents, communications, and billing sit in one connected platform. Clients can be given portal access where appropriate, staff can work with clear ownership and permissions, and management can see progress without chasing updates. This isn’t “software for software’s sake”; it’s a practical operational setup that removes chaos and gives your team a reliable rhythm.
As your business grows, your system grows with you. You can add workflows for new services, set up automation for routine actions, and keep reporting consistent—without rebuilding everything. Britixo’s role is to keep the platform aligned with your real operations, so you don’t drift back into spreadsheets and scattered tools.
- Industry-specific workflow setup
- CRM + practice management in one place
- Tasks, documents & communication tracking
- Portal access when required
- Automation for routine actions
- Scales as your business grows
Industry-Specific Setup
We configure the platform around your process—so the system fits your business, not the other way around.
CRM to Delivery Flow
Keep leads, customers, tasks, and outcomes connected, so teams stay aligned and work stays visible.
Digitise Operations End-to-End
From enquiries and documents to invoicing and payments—reduce manual admin and keep everything organised.
We Build Your Android & iOS App — Fully Managed
If your business is serious about efficiency, your team shouldn’t be tied to desks, and your clients shouldn’t be stuck chasing updates. Britixo can develop a branded Android and iOS application that connects directly to your business workflow—so staff can manage work on the go and clients can access services through a clean, professional experience.
This isn’t a generic “app template”. We build around your operations: enquiries, tasks, approvals, documents, updates, billing, and client communication—so your mobile app becomes an extension of your digital IT department. You get a clear delivery process, structured testing, and ongoing support, without needing to hire mobile developers, project managers, or separate agencies.
Staff App (Internal)
Manage tasks, clients, documents, updates, and workflows—wherever your team works.
Client App (External)
Secure access to invoices, payments, documents, updates, and requests—under your brand.
Secure Access & Roles
Role-based access so staff see what they need, and client data stays protected.
Ongoing Improvements
New screens, refinements, and support as your business grows—without rebuilding.
Client Experience
Branded login, invoices, payments, documents, and updates—accessible anytime.
Britixo Mobile
A single app for your staff workflow and client access.
Staff Tasks
Assigned work, due dates, updates, and quick actions.
Client Requests
Enquiries, approvals, and service requests in one place.
Documents
Secure access with permissions and audit-friendly handling.
Invoices & Payments
View, pay, and track status—connected to the workflow.
Staff Efficiency
Mobile-first workflow for teams in offices, sites, and remote setups.
In-House IT vs Britixo
The Corporate Reality for SMEs.
Most small and medium-sized businesses don’t struggle because they “lack technology”; they struggle because nobody truly owns it. A domain is registered in one place, hosting lives somewhere else, email is managed by a third party, and software is spread across subscriptions that don’t connect. When something breaks, the business loses time and confidence — and the answer is usually “speak to your other provider”. That’s not a technology problem; it’s an ownership problem.
Hiring an in-house IT department sounds like the logical fix, but the reality for many UK SMEs is more complicated. You either hire one generalist (who can’t cover everything), or you begin adding specialists and managing multiple salaries, training, and turnover risk. At the same time, you still often depend on external suppliers for development, hosting, security, and specialist support. Costs rise, responsibilities remain split, and progress becomes slower than it should be.
Britixo is designed as a corporate-grade alternative: a **managed digital & IT department** that takes responsibility for your full setup — infrastructure, email, website, portals, billing, payments, system configuration, support, and ongoing improvement — under one accountable team. You avoid the complexity of building internal capability across every technical area, without sacrificing professional delivery. It doesn’t matter whether you’re a consultancy, a service firm, or a trader of physical goods; your business still needs reliable systems, secure access, and a clean operational flow. That’s what we own for you.
Traditional In-House / Fragmented Setup
Common realities when ownership is split across people and suppliers.
- High fixed overhead (hiring, payroll, training, turnover risk).
- Multiple vendors and unclear responsibility during incidents.
- Knowledge trapped in one person’s head or an old freelancer.
- Reactive firefighting: issues fixed after they damage operations.
- Slow improvement because priorities depend on availability.
- Security inconsistencies across email, hosting, devices, and portals.
- Separate tools that don’t connect (manual admin, duplicates, errors).
Britixo Managed Digital & IT Department
A single owner for stability, delivery, and long-term improvement.
- Predictable monthly cost aligned to scope and responsibility.
- One provider accountable for outcomes, not just “tickets”.
- Shared expertise across infrastructure, software, and security.
- Proactive monitoring, renewals management, and continuity planning.
- Structured delivery for change: improvements without disruption.
- Security and access controls treated as standard, not extras.
- Connected workflow from CRM → delivery → invoicing → payments.
Executive Clarity
You always know who owns the setup, who is responsible, and what happens next. No vendor hand-offs.
Operational Consistency
Your systems support staff daily work — not the other way around. Fewer moving parts, fewer surprises.
Scalable Foundation
As you grow, your processes and tools grow with you—without rebuilding from scratch or hiring multiple specialists.
How We Deliver: Structured, Measurable, and Built for Continuity
Most businesses have experienced the same frustration: a digital project starts with excitement, then quickly becomes uncertain. The scope changes, the timeline slips, and accountability becomes blurred. Even when the outcome is “finished”, the business is left with a new challenge — who maintains it, who owns security, and who handles improvements? Britixo avoids this cycle by delivering your digital and IT department as a managed service, with a clear structure from discovery to long-term management.
We approach delivery like a corporate operations function, not an informal “agency project”. That means we build a stable foundation first (domains, DNS, email, hosting, access), then we implement your systems (website, portals, workflow, billing), and only then do we layer on refinements (automation, reporting, mobile apps, industry-specific improvements). This sequence reduces risk and ensures that every improvement sits on something stable. For the business owner, this translates into something simple: progress you can see, a setup you can trust, and support that continues after launch.
Your industry does not change the delivery principles — it changes the configuration. Whether you handle client cases, manage projects, deliver services, or sell physical products, the operational needs are consistent: a clean customer record, a visible workflow, controlled documents, reliable billing, and accurate reporting. Britixo tailors the setup to match how your team works in real life, and then keeps that system aligned as the business grows.
What you can expect from Britixo
Clear ownership, stable delivery, and a professional relationship that supports your day-to-day operations—not just one-off launches. You get a managed foundation, a configured platform, and ongoing improvements without the stress of coordinating specialists.
What we avoid by design
No vague handovers, no “we only built it” boundaries, and no support gaps where critical systems are left without an owner. Britixo stays responsible for the setup we deliver.
Discovery & Mapping
We map your workflow in plain English: enquiries, delivery steps, staff roles, documents, billing, and reporting needs. This prevents costly assumptions and ensures the system reflects real operations.
Foundation & Security
Domains, DNS, email, hosting, renewals, access controls, backups, and stability checks are handled first—so everything built on top is reliable and secure by default.
Build, Configure, Integrate
Website, portals, CRM workflow, invoicing, payments, and banking visibility are configured into one connected flow. We prioritise clarity for staff and a professional experience for clients.
Launch & Ongoing Management
We transition you live carefully, train your team, and continue supporting improvements. Your “IT department” is ongoing—so the system stays aligned as the business changes.
FAQs: Managed IT + Build + Ownership
When you replace multiple suppliers with one managed partner, the right questions are about ownership, continuity, support, security, and how the contract works day to day. Below are the most common questions we hear from UK SMEs. If your scenario is unique, we’ll map it clearly and propose a structured plan—without jargon.
Clarity Over Complexity
We keep scope and responsibility clear, so there are no grey areas during delivery or support.
Continuity First
Your systems are treated as business operations, not a one-time project. Support continues after launch.
You Own What’s Built
Work delivered during the contract remains owned by you, giving long-term control and confidence.
Is there any upfront cost for website, software, or apps? +
What is the minimum contract term? +
Do we own the work you design and build? +
Will we have a dedicated account manager? +
How does support work day to day? +
Do you provide response-time targets and escalation? +
Is staff monitoring “surveillance”? +
Can we choose what gets escalated and who gets notified? +
How do you handle security and data protection? +
Are backups and recovery included? +
Can you help with GDPR and operational accountability? +
Will clients have a secure portal? +
Do you build websites as well as software? +
Do you develop Android and iOS apps? +
Can you integrate payments like Stripe or PayPal? +
Do you support banking visibility and reconciliation? +
Is this suitable for consultancies AND physical-goods businesses? +
Can you work with what we already have (domain/hosting/email)? +
How do we get started and what happens first? +
What if we need changes during the contract? +
Will our team need technical knowledge to use it? +
What happens if we decide to leave later? +
What’s Included in Britixo Digital Partnership
One contract covers the essentials that keep your business running — from infrastructure to software and client-facing systems.