VoIP services for business and home

Yes. Britixo operates its core SIP and PBX platform and databases on servers in a UK-based datacentre. Core platform development, configuration and management stay in-house. We manage the SIP trunk configuration connecting the platform to public telephone services; upstream carriers provide the public network connectivity. Hosting location, carrier dependencies and the agreed service controls can be discussed before you order.

VoIP stands for Voice over Internet Protocol. It carries calls over an internet connection instead of a traditional analogue phone line. You use a compatible browser, softphone or SIP handset; calls to ordinary telephone numbers also depend on an enabled carrier service and calling plan.

Yes. We discuss business VoIP for teams, offices and customer service operations, as well as residential VoIP for personal use and home working. The right setup depends on your devices, broadband, numbers, calling needs and any emergency or accessibility requirements. We confirm suitability and availability before you order.

We can assess your number for porting. Eligibility, lead times and any charges depend on the number, your current provider and the receiving carrier. Send us the number and account details through an agreed secure route. Keep the existing service active until the transfer is confirmed and completed.

Britixo supports browser calling and provisioned SIP accounts for compatible devices. A SIP desk phone or third-party softphone needs the correct configuration, supported security settings and permission on your account. Tell us the device model or app before purchasing it so we can check compatibility. Browser calling needs microphone permission and a suitable headset.

Stable broadband, low delay, consistent packet delivery and a good headset all matter. We check the connection, local network, device, audio settings and calling route together. A wired connection can help where Wi-Fi is congested. Call quality varies with the network and equipment; broadband speed alone does not guarantee clear audio.

Our VoIP platform uses APIs to manage account-scoped calling resources. We can scope an integration for your CRM or application around the supported interfaces and required permissions. Agree the available operations, data fields, authentication, limits, testing and support with us first. Bespoke integration is a scoped service, not an unrestricted public API included automatically with every account.

These are available call-flow configuration options to discuss for a business deployment. We agree the destinations, staff permissions and handling of unanswered calls, then test the agreed flow before activation. Specific features, greetings, capacity and ongoing management depend on the selected service and implementation scope.

Do not assume these are included in every plan. Tell us which recording, reporting or integration functions you need so we can confirm availability, cost and implementation requirements. Any recording proposal also needs clear decisions about caller information, authorised access and retention. We document the agreed scope before you commit.

We quote against your requirements: users, telephone numbers, simultaneous calls, destinations, devices, setup, migration and integrations. Ask for the recurring charge, usage rates, allowances, any setup or porting fees, VAT treatment and contract terms together. International and premium-rate calling are subject to the agreed plan and account permissions; they are not automatically enabled.

Internet calling depends on powered equipment and a working connection. Without a suitable resilience arrangement, a power cut or broadband failure can stop calls, including emergency calls. Confirm emergency-call support, location information and continuity arrangements before ordering. Tell us if you rely on a landline, have limited mobile coverage or use telecare, a lift phone or an alarm.

Yes. We can review your existing lines, numbers, handsets and connected equipment, then plan a move to a suitable digital calling service. A telephone line may also serve an alarm, payment terminal, fax or telecare device, so those dependencies need checking before a transfer. Migration dates and number transfers are confirmed as part of the plan.

Use the 24/7 Support desk to submit a ticket through MyAccount. If you are signed out, you will be asked to log in before the ticket form opens. You can also start a WhatsApp chat on +44 7771 919379 or call 0330 190 1979. Ticket submission is available around the clock; response and resolution targets follow your agreed service.