Reviewed 7 October 2026. Service commitments and assurance evidence are confirmed for the agreed scope.
UK infrastructure and in-house platforms
Britixo operates its own core platforms and databases on servers in a UK-based datacentre. Core platform development and management stay in-house. This includes our SIP and PBX platform, with upstream carriers providing connections to public telephone networks.
We also provide tailored software, cloud and datacentre services, integrations and managed IT. The agreed architecture identifies the systems, providers and support responsibilities involved in each engagement.
Access and account protection
Access should reflect the tasks a person needs to perform. We consider individual accounts, permissions, authentication, administrative access and the handling of credentials when configuring a service. MyAccount uses the verification options presented in its sign-in flow.
Account controls and customer responsibilities are documented for the relevant service. Never send passwords, verification codes or private keys through an ordinary enquiry or public support message.
Secure software and change management
Delivery includes requirements, review and testing appropriate to the change. We consider input validation, permissions, integrations, error handling and supported dependencies alongside usability and performance. A successful demonstration is only one part of accepting a production service.
Changes need a defined scope and a way to recover if the result does not match expectations. Maintenance, monitoring and incident handling responsibilities belong in the service agreement.
Data protection and service boundaries
The data involved, processing responsibilities, retention and any provider access need to be understood for the specific service. UK hosting of one platform does not prove that every connected email, payment, communications or cloud service processes data only in the UK.
The privacy policy covers this website and its connected enquiry and account services. Client processing requirements and any necessary data-processing terms are addressed in the relevant agreement.
Compliance and procurement evidence
Tell us which requirements your organisation must meet so we can discuss the applicable controls and available evidence. A certification, attestation or audit statement is relevant to the organisation, service, scope and period it covers.
We confirm service-specific assurance evidence and contractual commitments during procurement. Ask us about your requirements for data location, access, availability, reporting and independent assurance so these can be considered before the service is agreed.
Continuity and incident support
Availability requirements, service coverage, escalation and continuity arrangements should be agreed around the workload and business impact. Where recovery or redundancy is included, the responsibilities and validation belong in that service’s scope. No general website description substitutes for an agreed service level.
Customers can submit a ticket through the 24/7 Support desk. Ticket submission is available at any time; response and resolution commitments follow the agreement.
Report a security concern
Use the security enquiry route with a high-level description and affected service. Agree a secure route before sending sensitive evidence. Please do not carry out intrusive testing or access customer information without explicit authorisation.
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