Reviewed 7 October 2026. This information applies to the Britixo website and its connected services.
Our aim
We use WCAG 2.2 Level AA as a reference for improving the website. This is an accessibility objective, not a claim that every page, document and account journey has been independently certified. Accessibility needs ongoing testing as content and services change.
Navigation and structure
The main website provides a skip link, descriptive headings, labelled navigation buttons and native disclosure controls. The layout adapts to smaller screens. Keyboard focus should remain visible, and menus and search controls should be usable without a mouse.
We aim to keep link names meaningful and explain technical terms in context. The Help Centre contains a large documentation library; some articles and alternative routes may require further editorial or assistive-technology review.
Reading, zoom and motion
The site uses responsive layouts and scalable text. Normal reading should not require horizontal scrolling on a small screen. Decorative motion is reduced when your device requests reduced motion. Images and artwork should have appropriate alternative text or be marked as decorative.
Colour contrast, reflow and visible focus need checking in context. An automated result alone cannot establish whether a person can complete the task.
Forms, verification and account access
The contact service uses email verification and a server-submitted enquiry form. Account sign-in offers verification methods shown on the login page. If a verification method, form error or account step creates an accessibility barrier, contact us so the route and possible alternatives can be reviewed.
Do not include a password, one-time code or other credential in accessibility feedback. Support staff do not need those details to understand a usability issue.
Current testing and limits
This review covers shared markup and representative public pages, with checks for headings, labels, page layout, links and keyboard behaviour where inspected. It does not amount to a complete screen-reader audit of the whole Help Centre, every browser configuration or all authenticated and payment journeys.
Connected applications, external services and downloadable documents can have separate limitations. We review reported barriers and prioritise issues affecting access to essential information or tasks.
Report a barrier or request another format
Tell us the page address, what you were trying to do, what prevented completion and the browser or assistive technology involved. Use the contact page, call 0330 190 1979 or contact us on WhatsApp.
If the form itself is the barrier, use one of the alternative contact routes. Explain the information or task you need so we can discuss a practical alternative.
Maintaining accessibility
Content, navigation and service changes should be checked for keyboard access, labels, focus, reflow and clear instructions. Feedback helps identify barriers that a technical check may miss. We update this statement as testing and service behaviour change.
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