Accessibility statement

1. Our commitment and the scope of this statement

Britixo wants people with disabilities to be able to find information, contact us and use the services they need. We aim to make our website usable with a keyboard, magnification and assistive technology, and to provide practical help when a digital route presents a barrier.

This statement concerns the public website at britixo.com, operated by Britixo Software Solutions UK Ltd., company number 17170769. It includes information about reaching our contact, account and support services. It describes the features and limitations identified in the review below; it is not an assessment of every connected product.

Our services include software, websites and apps, business systems, cloud and hosting, managed IT, cybersecurity, VoIP and communications. Their interfaces, customer configurations and external integrations can differ. If you need accessibility information for a particular product, app, document or customer journey, tell us which one so we can address that specific need.

2. Accessibility standard and current status

We use the Web Content Accessibility Guidelines, version 2.2, Level AA as our reference for improvement. These guidelines address how information and controls can be easier to perceive, operate and understand, including when using assistive technology.

Full WCAG 2.2 Level AA conformance has not been established for the whole website. The checks supporting this statement were limited to shared website features and a sample of public pages. A keyboard-navigation limitation was identified, and some content and journeys require further assessment. We do not describe the website as fully compliant or independently certified.

This statement provides practical information and a route to assistance. It does not limit your rights or our responsibilities under applicable equality and accessibility law.

3. Features available on the public website

The reviewed pages and shared interface include:

• A Skip to content link at the start of the page, which becomes visible when reached with the keyboard.
• Page titles, a main heading, navigation landmarks and section headings to help you locate information.
• Named menu and submenu buttons, with an indication of whether the menu is open or closed.
• A website and Help Centre search dialog with a labelled search field, result-count updates and keyboard instructions.
• Responsive page layouts. The public homepage, services page and initial contact screen fitted the narrow viewport used in this review without page-wide horizontal scrolling.
• Labels for the inspected contact email-verification field and the website search field.
• Styles that respond to the device’s reduced-motion preference, and a Pause animation control for the homepage’s animated service illustration.
• Privacy-choice controls that let you refuse optional visitor tools and use other contact routes.

These features do not establish that every component or combination of browser and assistive technology works correctly. The limitations and testing scope below are part of this statement.

4. Keyboard navigation and search

Use Tab to move forward through links and controls and Shift + Tab to move back. Use Enter to follow a link or activate a focused button; native buttons also normally support the Space key. From the start of a page, activate Skip to content to move past the repeated header navigation.

Open navigation through the labelled menu or submenu buttons. In the reviewed desktop submenu, Escape closed the menu and returned focus to its button. At narrow widths, open the main menu before using its links: the closed-menu focus issue described in section 7 can otherwise make navigation confusing.

Open search using the header search button. The search field receives focus when the dialog opens. Search instructions explain the arrow keys, Enter and Escape; Escape closes the dialog and returns focus to the control that opened it. The interface also offers Ctrl + K or Command + K, subject to browser and assistive-technology shortcuts.

If a control is difficult to reach, use a direct page link, the search button or one of the contact methods below. You do not need to complete an inaccessible form to report that form’s accessibility problem.

5. Reading, magnification and motion

You can use your browser’s zoom and text settings and your device’s magnification tools. The website uses responsive layouts, but the review did not establish that every page works at every zoom level, with enlarged text or with custom colour and spacing settings.

Some tables, catalogues and horizontal lists need movement within their own scrolling area on a small screen. For example, the Cookie Policy’s storage table keeps its columns together in a labelled, keyboard-focusable scrolling region. This is different from having to scroll the entire page sideways. If a table or diagram is difficult to use, ask for the information in a simpler format.

Turning on reduced motion in your operating system or browser reduces the website’s decorative animations and transitions through its shared styles. The homepage also provides a pause control for its animated illustration. Embedded or external services can have their own motion settings; we have not verified every animation in every connected product.

Images on the sampled public pages had alternative-text attributes. Some illustrations still use generic descriptions that do not explain the artwork’s content or purpose; see section 7. The presence of an attribute alone does not establish that its description is useful.

6. Forms, accounts, support and payments

The public contact page currently asks you to verify an email address with a six-digit code before the enquiry form is shown. That initial screen and its field label were inspected. Code delivery, completion of the verification step, validation after submission and the full enquiry journey were not tested in this review.

If receiving or entering a code is a barrier, use email, telephone, WhatsApp or post as described below. Tell us the task you need to complete and a contact method that works for you. We can consider an alternative route while preserving the identity and security checks needed for the service. Do not send a password or verification code in an accessibility report.

Account sign-in, the Support Desk, SaaS modules, VoIP apps and customer-configured systems may have different navigation and authentication steps. These authenticated journeys have not been established as conforming through this public-site review.

Payment journeys can involve Stripe, Apple Pay, Google Pay or your bank for UK bank transfers, where offered. The accessibility of those provider interfaces and device authorisation steps was not tested here. If a payment route is inaccessible, contact us to discuss the available options for your purchase; do not send card details or banking credentials in ordinary email or chat.

Optional live chat and other third-party tools can introduce additional controls. You can refuse optional visitor tools through Privacy choices and still use the available contact alternatives. Our Cookie Policy explains those choices. A supplier’s involvement does not remove Britixo’s responsibility to consider accessibility barriers in the service we provide.

7. Known limitations and areas needing further review

The following findings and limits are relevant to the current website:

The first two entries are observed limitations. The other entries describe access requirements or assessment gaps, rather than a claim that every untested feature fails. This list may not identify every barrier. Contact us for an update on a reported issue or to discuss assistance while it is being addressed.

8. Report a barrier or request another format

You can report an accessibility problem or request assistance without having a paid account. Choose a contact method that works for you:

• Email: . The button reveals the address and a link to open your email application.
• Telephone: 0330 190 1979.
• WhatsApp: message Britixo on +44 7771 919379. This opens an external service.
• Contact form: contact us about accessibility. The form currently requires email verification.
• Post: Accessibility enquiry, Britixo Software Solutions UK Ltd., Unit 5-6 Titford Lane, Rowley Regis, B65 0PY, United Kingdom.

It helps to include the page address or document title, what you were trying to do, what prevented you doing it, and your preferred reply method. If you can, tell us the browser, device and assistive technology involved. You do not need to diagnose a technical fault or disclose a medical diagnosis to explain a barrier.

For an alternative format, tell us what information you need and which format would help, such as plain text, a more readable document, larger text or a written explanation of an image. We will consider your request and discuss a practical option. We do not assume that the same format suits everyone or promise that every specialist format is immediately available.

If the issue affects an urgent task or a deadline, include that information. We will review the report, consider its impact and explain the next steps or any further information needed. We will confirm an expected timeframe once we understand the request. Where a change takes time, we will discuss any available interim assistance.

9. If you are not satisfied with the response

Reply through the same contact route, or contact our legal team using the email above, and ask for your accessibility concern to be reviewed as a complaint. Include an existing reference if you have one, what remains unresolved and the outcome you are seeking. You can use an alternative contact method if the original route is itself inaccessible.

For independent information and advice about discrimination and equality rights in Great Britain, you can contact the Equality Advisory and Support Service. Using Britixo’s feedback process does not prevent you seeking independent advice or exercising your legal rights.

10. How this statement was prepared

This statement was prepared and reviewed on 19 October 2026. It is based on a limited internal technical review, including inspection of shared HTML, styles and scripts and browser-based checks of representative public pages.

The sample included the homepage, Services, Contact, Tailored Business Software, Cookie Policy and this Accessibility Statement. Source inspection considered headings, landmarks, image attributes, field labels, navigation code and reduced-motion styles. Browser checks covered selected keyboard navigation, search opening and closing, focus return, privacy controls and public-page layout. Desktop and narrow viewport sizes were used, including 1440 × 1050, 390 × 844 and 320 × 800 pixels across the checks.

This was not an independent audit or a complete WCAG evaluation. It did not include a full screen-reader or speech-input test, user testing with disabled participants, every browser/device combination, all zoom and text-spacing settings, all Help Centre articles or documents, or completed authenticated, verification and payment transactions. Automated or code-level observations alone cannot establish whether every person can complete a task.

11. Ongoing improvement and privacy

Our improvement priorities include the mobile navigation focus issue, useful image descriptions and broader testing of forms, documents and service journeys. Accessibility should be considered when content, interfaces and integrations change. Reported barriers help identify what needs attention and which practical alternatives may be needed.

We will revise this statement when relevant findings or service changes materially affect the information it provides. The review date identifies the checks supporting this version; it is not a guarantee that every part of a changing website has been tested.

We use information in an accessibility enquiry to understand the issue, communicate with you and handle the request or complaint. Share only what is needed; redact unrelated information in screenshots and never include passwords, verification codes or full payment details. See our Privacy Policy for information about personal data and your rights.

Related information: Privacy Policy, Cookie Policy and privacy choices, and Terms & Conditions.