Tide Payments
Code-inspected guidance for Tide Payments v1.0.0 covering GBP bank-transfer instructions, customer payment pages, Open Banking AIS connection, secure transaction import, exact automated reconciliation, audit evidence, capability boundaries and production troubleshooting.
Setup, access and operating model
Browse the complete setup, access and operating model guidance for Tide.
Browse topic →Topic · 12 guidesGateway and bank-transfer instructions
Browse the complete gateway and bank-transfer instructions guidance for Tide.
Browse topic →Topic · 8 guidesCustomer payment page and privacy
Browse the complete customer payment page and privacy guidance for Tide.
Browse topic →Topic · 8 guidesAccount details and gateway settings
Browse the complete account details and gateway settings guidance for Tide.
Browse topic →Topic · 12 guidesOpen Banking connection and consent
Browse the complete open banking connection and consent guidance for Tide.
Browse topic →Topic · 8 guidesTransaction import and bank-feed review
Browse the complete transaction import and bank-feed review guidance for Tide.
Browse topic →Topic · 13 guidesAutomatic and manual reconciliation
Browse the complete automatic and manual reconciliation guidance for Tide.
Browse topic →Topic · 8 guidesAudit, security and tenant isolation
Browse the complete audit, security and tenant isolation guidance for Tide.
Browse topic →Topic · 7 guidesSupported capabilities and hard-disabled features
Browse the complete supported capabilities and hard-disabled features guidance for Tide.
Browse topic →Topic · 10 guidesTroubleshooting and production readiness
Browse the complete troubleshooting and production readiness guidance for Tide.
Browse topic →GuideTide Payments overview
Detailed client guidance covering tide Payments overview, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideOpen and navigate Tide Payments
Detailed client guidance covering open and navigate Tide Payments, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideAssign Tide Payments staff permissions
Detailed client guidance covering assign Tide Payments staff permissions, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand the Tide Payments dashboard KPIs
Detailed client guidance covering understand the Tide Payments dashboard KPIs, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideReview Tide Payments capabilities before enabling the gateway
Detailed client guidance covering review Tide Payments capabilities before enabling the gateway, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuidePrepare a safe pilot for Tide bank-transfer payments
Detailed client guidance covering prepare a safe pilot for Tide bank-transfer payments, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand what deactivation preserves in Tide Payments
Detailed client guidance covering understand what deactivation preserves in Tide Payments, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideSeparate settings, reconciliation and audit responsibilities
Detailed client guidance covering separate settings, reconciliation and audit responsibilities, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideComplete the Tide Payments pre-production readiness checklist
Detailed client guidance covering complete the Tide Payments pre-production readiness checklist, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideEnable the Tide bank-transfer payment gateway
Detailed client guidance covering enable the Tide bank-transfer payment gateway, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand how the Tide gateway creates an invoice transfer instruction
Detailed client guidance covering understand how the Tide gateway creates an invoice transfer instruction, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand the unique Tide invoice payment reference
Detailed client guidance covering understand the unique Tide invoice payment reference, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy Tide gateway payments are GBP only
Detailed client guidance covering why Tide gateway payments are GBP only, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy the Tide gateway amount must equal the current outstanding invoice balance
Detailed client guidance covering why the Tide gateway amount must equal the current outstanding invoice balance, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideStart a Tide payment from a payable invoice
Detailed client guidance covering start a Tide payment from a payable invoice, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand when a Tide payment instruction becomes stale
Detailed client guidance covering understand when a Tide payment instruction becomes stale, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideRegenerate a valid Tide payment instruction after the invoice balance changes
Detailed client guidance covering regenerate a valid Tide payment instruction after the invoice balance changes, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy partial payment amounts cannot be chosen at Tide gateway initiation
Detailed client guidance covering why partial payment amounts cannot be chosen at Tide gateway initiation, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy the customer must use the exact Tide payment reference
Detailed client guidance covering why the customer must use the exact Tide payment reference, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand how native invoice payment status remains authoritative
Detailed client guidance covering understand how native invoice payment status remains authoritative, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideTroubleshoot a Tide gateway instruction that cannot be created
Detailed client guidance covering troubleshoot a Tide gateway instruction that cannot be created, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUse the customer Tide bank-transfer page
Detailed client guidance covering use the customer Tide bank-transfer page, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand what the customer sees on the Tide payment page
Detailed client guidance covering understand what the customer sees on the Tide payment page, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhen Tide account details are revealed to a customer
Detailed client guidance covering when Tide account details are revealed to a customer, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideReturn from the Tide payment page to the invoice
Detailed client guidance covering return from the Tide payment page to the invoice, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideProtect invoice hashes on the Tide public payment route
Detailed client guidance covering protect invoice hashes on the Tide public payment route, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy an invalid or non-payable invoice cannot open Tide payment instructions
Detailed client guidance covering why an invalid or non-payable invoice cannot open Tide payment instructions, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideExplain Tide bank-transfer timing to a customer
Detailed client guidance covering explain Tide bank-transfer timing to a customer, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideTroubleshoot a customer who cannot open the Tide payment page
Detailed client guidance covering troubleshoot a customer who cannot open the Tide payment page, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideConfigure the Tide account name shown to customers
Detailed client guidance covering configure the Tide account name shown to customers, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideEnter and validate a Tide sort code
Detailed client guidance covering enter and validate a Tide sort code, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideEnter and validate a Tide account number
Detailed client guidance covering enter and validate a Tide account number, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideConfigure the Tide payment-reference prefix
Detailed client guidance covering configure the Tide payment-reference prefix, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand the payment-reference prefix length and character rules
Detailed client guidance covering understand the payment-reference prefix length and character rules, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideSet the Tide reconciliation lookback period
Detailed client guidance covering set the Tide reconciliation lookback period, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideEnable or disable automatic Tide reconciliation
Detailed client guidance covering enable or disable automatic Tide reconciliation, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideReview all Tide gateway settings before production
Detailed client guidance covering review all Tide gateway settings before production, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand the Tide Open Banking connection used by the module
Detailed client guidance covering understand the Tide Open Banking connection used by the module, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideChoose Sandbox or Production for Tide Open Banking
Detailed client guidance covering choose Sandbox or Production for Tide Open Banking, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideConfigure the Tide Open Banking client ID
Detailed client guidance covering configure the Tide Open Banking client ID, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideConfigure the Tide Open Banking redirect URI
Detailed client guidance covering configure the Tide Open Banking redirect URI, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideConfigure the Tide Open Banking scope
Detailed client guidance covering configure the Tide Open Banking scope, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideConfigure the Tide financial ID
Detailed client guidance covering configure the Tide financial ID, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideConfigure the Tide Open Banking account ID
Detailed client guidance covering configure the Tide Open Banking account ID, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideEnter a Tide access token securely
Detailed client guidance covering enter a Tide access token securely, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideEnter an optional Tide refresh token securely
Detailed client guidance covering enter an optional Tide refresh token securely, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideConfigure the Tide mTLS certificate and private-key paths
Detailed client guidance covering configure the Tide mTLS certificate and private-key paths, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideVerify the configured Tide account through AIS
Detailed client guidance covering verify the configured Tide account through AIS, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideDisconnect the Tide Open Banking connection safely
Detailed client guidance covering disconnect the Tide Open Banking connection safely, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideOpen the Tide Transactions register
Detailed client guidance covering open the Tide Transactions register, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand which Tide AIS transactions are imported
Detailed client guidance covering understand which Tide AIS transactions are imported, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand Booked versus non-Booked Tide transactions
Detailed client guidance covering understand Booked versus non-Booked Tide transactions, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand Credit versus Debit Tide transactions
Detailed client guidance covering understand Credit versus Debit Tide transactions, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy non-GBP Tide transactions are not auto-reconciled
Detailed client guidance covering why non-GBP Tide transactions are not auto-reconciled, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideReview Tide transaction ID, booking date, reference and amount
Detailed client guidance covering review Tide transaction ID, booking date, reference and amount, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand Tide transaction pagination and import safety
Detailed client guidance covering understand Tide transaction pagination and import safety, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideTroubleshoot a missing Tide AIS transaction
Detailed client guidance covering troubleshoot a missing Tide AIS transaction, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand Tide automatic bank-transfer reconciliation
Detailed client guidance covering understand Tide automatic bank-transfer reconciliation, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideRun Tide reconciliation manually
Detailed client guidance covering run Tide reconciliation manually, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand the exact-reference Tide matching rule
Detailed client guidance covering understand the exact-reference Tide matching rule, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand the exact-outstanding-balance Tide matching rule
Detailed client guidance covering understand the exact-outstanding-balance Tide matching rule, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy only Booked Credit GBP transactions can reconcile automatically
Detailed client guidance covering why only Booked Credit GBP transactions can reconcile automatically, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand the Tide reconciliation lookback window
Detailed client guidance covering understand the Tide reconciliation lookback window, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuidePrevent duplicate Tide reconciliation with transaction idempotency
Detailed client guidance covering prevent duplicate Tide reconciliation with transaction idempotency, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand the per-connection Tide reconciliation lock
Detailed client guidance covering understand the per-connection Tide reconciliation lock, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideHow a successful Tide match records the native invoice payment
Detailed client guidance covering how a successful Tide match records the native invoice payment, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideReview Tide reconciled and unreconciled counts
Detailed client guidance covering review Tide reconciled and unreconciled counts, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideInterpret a Tide transaction that remains unreconciled
Detailed client guidance covering interpret a Tide transaction that remains unreconciled, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideRe-run Tide reconciliation after correcting a reference or connection issue
Detailed client guidance covering re-run Tide reconciliation after correcting a reference or connection issue, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideTroubleshoot a Tide reconciliation run that reports an error
Detailed client guidance covering troubleshoot a Tide reconciliation run that reports an error, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideOpen the Tide Payments audit log
Detailed client guidance covering open the Tide Payments audit log, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand Tide audit events, actors and request identifiers
Detailed client guidance covering understand Tide audit events, actors and request identifiers, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand how Tide access and refresh tokens are encrypted
Detailed client guidance covering understand how Tide access and refresh tokens are encrypted, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand Tide mTLS requirements for API requests
Detailed client guidance covering understand Tide mTLS requirements for API requests, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand TLS verification and safe API-origin controls
Detailed client guidance covering understand TLS verification and safe API-origin controls, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand Tide tenant isolation for connections and payments
Detailed client guidance covering understand Tide tenant isolation for connections and payments, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideReview Tide security evidence after a reconciliation incident
Detailed client guidance covering review Tide security evidence after a reconciliation incident, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideDisconnect Tide tokens without deleting historical reconciliation evidence
Detailed client guidance covering disconnect Tide tokens without deleting historical reconciliation evidence, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand which Tide capabilities are available in this release
Detailed client guidance covering understand which Tide capabilities are available in this release, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy Tide Payment Links are not available in this module
Detailed client guidance covering why Tide Payment Links are not available in this module, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy card acceptance is not available in this module
Detailed client guidance covering why card acceptance is not available in this module, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy Apple Pay and Google Pay are not available in this module
Detailed client guidance covering why Apple Pay and Google Pay are not available in this module, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy merchant Pay by Bank is not available in this module
Detailed client guidance covering why merchant Pay by Bank is not available in this module, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy customer Direct Debit is not offered by this module
Detailed client guidance covering why customer Direct Debit is not offered by this module, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideUnderstand fail-closed Tide partner capability checks
Detailed client guidance covering understand fail-closed Tide partner capability checks, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy the Tide Payments menu or action is missing
Detailed client guidance covering why the Tide Payments menu or action is missing, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy Tide settings reject the sort code or account number
Detailed client guidance covering why Tide settings reject the sort code or account number, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy Tide settings reject the Open Banking redirect URI
Detailed client guidance covering why Tide settings reject the Open Banking redirect URI, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy Tide settings require both mTLS certificate and key paths
Detailed client guidance covering why Tide settings require both mTLS certificate and key paths, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy the Tide connection needs both an account ID and access token
Detailed client guidance covering why the Tide connection needs both an account ID and access token, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy Tide connection verification returns an error
Detailed client guidance covering why Tide connection verification returns an error, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy automatic Tide reconciliation is not running
Detailed client guidance covering why automatic Tide reconciliation is not running, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideWhy a Tide customer transfer has not reconciled yet
Detailed client guidance covering why a Tide customer transfer has not reconciled yet, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideRun a production-readiness review for Tide Open Banking
Detailed client guidance covering run a production-readiness review for Tide Open Banking, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →GuideRun a post-incident safety review for Tide Payments
Detailed client guidance covering run a post-incident safety review for Tide Payments, with exact eligibility, security, verification and troubleshooting boundaries for the shipped Tide payment and Open Banking controls.
Open guide →