Replace a pending or rejected supplier invoice
Submit a corrected supplier invoice for the same completed maintenance job.
Where to goSupplier Portal → completed job → supplier invoice → replacement upload
Before you start
Sign in to the Supplier Portal with the active supplier contact for the invoice and its assigned job.
Follow these steps
- Open the invoice for the completed job and confirm it is Pending or Rejected.
- Choose the replacement invoice file.
- Submit once and read the result.
- Verify the invoice is Pending with the new file and the same maintenance reference.
Fields, rules and limits
- Only the owning supplier can replace a Pending or Rejected invoice, and the linked request must be Completed or Resolved. A file is required. Successful replacement returns the invoice to Pending and clears prior payment fields; paid invoices cannot use this path.
Check it worked
Reopen the source record and verify its reference, saved state and linked evidence.
If something does not look right
Check the required permission, current workflow state and exact validation message before retrying.
Questions and answers
What happens to the previous invoice file?
Successful replacement removes the old invoice file, retains the same invoice/job relationship and returns the invoice to Pending review. Check the replacement file before submitting it.
What should I do if the action fails?
Read the validation message and reopen the record before retrying. Correct the relationship or state that caused the failure.