Custom business software.
100% tailored to you.

We tailor the agreed solution to your business: your branding, fields, forms, permissions, workflows and selected integrations. It combines Britixo Business CRM/ERP and reusable modules with configuration and agreed custom development. It does not mean every component is written from scratch or that unlimited future development is included.

CRM manages relationships: enquiries, contacts, sales and customer communication. ERP connects operations such as jobs, purchasing, stock, resources and approvals. Your Britixo solution brings the relevant parts together so your team can work from connected records.

Yes. Tell us what it needs to do. We check compatibility, licences, access and delivery effort before agreeing the scope. Larger bespoke modules or integrations may require a higher package or an Enterprise subscription; we confirm the price before work starts.

Business includes up to 50 internal users. Plus and Complete have no Britixo per-user subscription charge. These allowances apply to one agreed business workspace. Storage, traffic, processing and third-party licences are scoped separately; unlimited users does not mean unlimited infrastructure or provider usage.

Plus includes a branded, secure client area for agreed customer records, documents, quotations, invoices and requests. Complete can add job or project progress, approvals, support tickets and supported payments. Roles determine what each customer can see. Functions and integrations are confirmed in your implementation scope.

Plus includes management of one supported existing website. Complete also includes one agreed initial build or redesign. We confirm the platform, page count, content responsibilities, forms and integrations first. Large ecommerce stores, specialist applications and additional sites are scoped separately.

Supported connections can be included in your agreed integration allowance. Provider access, APIs and licences must be available. Phone numbers, external calls, messages, payment processing, AI usage and third-party subscriptions are not unlimited or automatically included; applicable charges are disclosed before approval.

There is no separate setup fee for the agreed implementation. You pay one month of subscription in advance when signing; that payment is credited towards the first six months. Initial delivery costs are included in the agreed subscription and minimum term.

No. Prices are shown as a monthly equivalent, with six-month billing. Pay one month on signing and five months at agreed go-live. The next six-month payment is due six months after go-live, and the third is due twelve months after go-live. The standard initial term covers 18 service months from launch.

Business prices are shown excluding VAT, with the equivalent including 20% VAT alongside them where applicable. Your proposal and invoices confirm the applicable VAT treatment and total payable before you commit. Enterprise pricing is quoted individually.

Your proposal sets out the renewal period, notice requirements and cancellation process before signing. The agreed subscription price is fixed for the initial term unless you approve a scope or package change. Renewal pricing and any proposed changes are communicated in advance in accordance with your agreement.

The standard packages have an 18-month minimum service term. Early termination, any remaining payment obligations, upgrades and reductions are governed by the agreement you approve before signing. Contact us to review a change; do not assume an upgrade restarts the term or that early cancellation is free.

We provide a delivery schedule after reviewing scope, data, integrations and access. There is no universal launch deadline for a tailored system. You see agreed milestones and review points. Dependencies, customer delays and changes to scope are handled through the documented delivery plan.

Go-live is assessed against the acceptance checklist agreed before work begins. We resolve defects against that scope and confirm the launch decision with you. The five-month balance is tied to agreed go-live; added requirements and customer-side delays follow the contract rather than an undefined “everything is finished” condition.

The monthly allowance covers agreed configuration or development, including investigation, design, testing and release work. Plus and Complete share their allowance across website and software improvements. We estimate requests before work starts. Allowances begin at launch and do not roll over unless your proposal says otherwise. Fixes to defects in our delivered functionality do not consume this allowance.

Standard packages include business-hours assistance, hosting, maintenance and fixes to delivered functionality, with priority handling on Plus and Complete. Your proposal defines assistance allowances and response arrangements. An always-available ticket portal is not a promise of 24/7 staffed engineering or an unlimited support allocation. Enterprise service levels are agreed separately.

Yes, within the agreed migration and training scope. We confirm source files, data quality, mapping, volumes and responsibilities before importing. Large-scale cleansing, historical reconstruction or unsupported systems need additional scoping. Your team reviews the imported data and receives agreed handover guidance.

Your business data remains yours. Before signing, we document export formats, exit assistance, retention and deletion arrangements. Rights to the Britixo platform, third-party components and custom code are specified separately in the agreement; the subscription does not automatically transfer platform source-code ownership.

Access roles, hosting arrangements, operational safeguards and data responsibilities are agreed for your system. Where relevant, your proposal includes processing terms and supplier information. Tell us about sensitive data, residency or regulatory requirements during discovery so the scope can address them. No software subscription alone makes a business compliant.

No. The existing Britixo platform trial lets you explore available CRM functionality. Tailored implementation, website development and custom portal work begin after your scope, agreement and subscription are confirmed. Registering for a trial does not purchase an 18-month tailored package.