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Britixo offers an option to enable comments on proposals so your clients can respond directly with questions or feedback before accepting. This creates a more collaborative and transparent sales process, all within the same proposal.

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Enabling Client Comments on Proposals in Britixo?

📘 Introduction:

Britixo offers an option to enable comments on proposals so your clients can respond directly with questions or feedback before accepting. This creates a more collaborative and transparent sales process, all within the same proposal screen.

🧭 Step-by-Step: Enable Comments on a Proposal

📄 1. Create or Edit a Proposal

Navigate to Sales > Proposals

Click New Proposal , or edit an existing draft

💬 2. Enable the Comment Option

Scroll to the bottom of the proposal editor page. You’ll find the option:

✅ Allow Comments from Customer

Tick this checkbox to enable commenting on this proposal.

Once saved, the client will see a comment box below the proposal when viewing it online.

📥 Receiving Client Comments

When a client submits a comment, you will receive a notification (email or in-app, depending on your preferences).

The comment will appear at the bottom of the proposal page under the Comments section.

Comments are threaded and include:

Client name

Timestamp

Message content

🧠 Only logged-in client contacts can leave comments. If login is not required to view proposals, comments will not be available.

🧑‍💼 Responding to Comments

Staff users can respond directly from the proposal page:

Type your reply in the comment box

Click Post Comment

Your reply will be visible to the client and added to the thread.

🔐 Permissions & Notes

Comments are always visible to all staff members who can view the proposal

Clients cannot edit or delete their comments

You can disable commenting at any time by editing the proposal and unchecking “Allow Comments”

✅ Tips:

Use comments for clarifications instead of endless emails

Ask clients to confirm final changes through comments before acceptance

Comments are logged in the proposal’s activity timeline for future reference.

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