Topic

WhatsApp automation

Use the native Britixo WhatsApp bridge, event triggers, recipient resolution, templates and secure links.

8 connected guidesBilty Management
8 guides
Category

Bilty Management

Code-inspected guidance for Britixo Bilty Management v1.0.0 covering three-step Bilty creation, autosave, issue and transit, finance, bilingual English/Urdu PDFs, tenant branding, QR verification, receiver e-sign/POD, WhatsApp automation, reports, REST API, webhooks and tamper-evident audit evidence.

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Guide

Enable Bilty WhatsApp automation

Enable Bilty WhatsApp automationTurn on Bilty WhatsApp automation only when the existing Britixo WhatsApp Enterprise module is active and a connected account is available.

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Understand Bilty WhatsApp recipient resolution

Understand Bilty WhatsApp recipient resolutionUnderstand verified CRM-conversation precedence, optional stored-phone conversation matching and why IP addresses are never used to infer a telephone number.

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Configure Bilty WhatsApp lifecycle triggers

Configure Bilty WhatsApp lifecycle triggersEnable or disable the 12 supported events from Bilty issued through dispatch, delivery, POD, exceptions, invoice creation and payment updates.

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Choose WhatsApp recipient roles per Bilty trigger

Choose WhatsApp recipient roles per Bilty triggerChoose Booking Client, Sender, Receiver, Credit Client, Driver and Broker combinations independently for each notification event.

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Guide

Edit Bilty WhatsApp message templates

Edit Bilty WhatsApp message templatesEdit the complete per-event notification template within the supported length and available Bilty placeholders.

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Guide

Include Bilty verification and e-sign links in WhatsApp

Include Bilty verification and e-sign links in WhatsAppControl whether secure verification URLs and eligible receiver e-sign URLs are inserted into configured notifications.

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Understand WhatsApp deduplication and Receiver priority

Understand WhatsApp deduplication and Receiver priorityUnderstand why duplicate roles resolving to one conversation are sent once and why Receiver is resolved first for e-sign-eligible events.

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Guide

Troubleshoot Bilty WhatsApp diagnostics and fail-closed outcomes

Troubleshoot Bilty WhatsApp diagnostics and fail-closed outcomesUse the settings diagnostic to check module activity and connected accounts; unresolved destinations are skipped and audit-recorded without inventing a recipient.

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