Limitations and troubleshooting
Resolve design, list import, queue, cron, participation and result problems.
Guides in this workflow
Follow the guide that matches the exact action, filter, menu change or issue.
Resolve a missing Surveys menu
Check activation and View permission.
Resolve a survey save error
Check subject and displayed survey fields.
Resolve question validation problems
Check question text, supported type, choices and required state.
Resolve mailing-list import errors
Check XLS/XLSX, email in column one, custom columns and PHPSpreadsheet requirements.
Investigate duplicate invitations
Review combined audience sources and list membership.
Resolve a survey queue that is not processing
Check cron, batch option, last-run timing, SMTP and queue rows.
Resolve a public survey 404
Check ID/hash, active state, IP restriction and URL integrity.
Resolve login-only survey access
Confirm the contact is authenticated and uses the original survey link.
Resolve an invalid post-submit redirect
Use a complete, reachable redirect URL or remove it.
Resolve missing survey results
Confirm a successful submission and the correct survey record.
Apply survey privacy and security controls
Use consent-aware audiences, least privilege, valid redirects and data-retention review.
Verify Surveys after deployment
Create a test survey, question, list, queued invitation, public response and result.