Troubleshooting, limitations and technical reference
Diagnose route, email, property, file and status issues and understand exactly what the supplied module does not implement.
Troubleshoot a missing Licence Applications admin menu
Check activation and View permission.
Open guide →How-to guideTroubleshoot a missing client Licence Applications menu
Check client login and valid client ID.
Open guide →How-to guideTroubleshoot a client portal route problem
Use the supplied /clients query-string links rather than unavailable public module routes.
Open guide →How-to guideTroubleshoot a missing landlord in the staff form
Check customer groups and fallback client loading.
Open guide →How-to guideTroubleshoot a missing linked property
Check compatible property tables, label columns and 500-row limit.
Open guide →How-to guideTroubleshoot a status that does not change from Edit
Use the dedicated Update Status form.
Open guide →How-to guideTroubleshoot a document upload rejection
Check extension, 15 MB limit, required type and upload-folder permissions.
Open guide →How-to guideTroubleshoot a document download 404
Check ownership, visibility and physical file resolution.
Open guide →How-to guideTroubleshoot missing notification email
Check active contacts/admin recipients, valid addresses and SMTP.
Open guide →How-to guideUnderstand the absence of scheduled renewal reminders
Know that renewal_due_date and renewal_reminder_active do not register cron automation.
Open guide →How-to guideUnderstand the absence of authority API submission
Know that submitted-to-authority is a staff-recorded status, not an electronic filing action.
Open guide →How-to guideUnderstand the absence of public unauthenticated applications
Require a signed-in client contact to submit.
Open guide →How-to guideUnderstand the absence of PDF and export reports
Use case screens/documents because the supplied module provides no case PDF, CSV or report generator.
Open guide →How-to guideUnderstand the absence of status management UI
Know that the 19 statuses are seeded in installation but no settings screen edits them.
Open guide →How-to guideUnderstand the absence of hard delete and restore
Use governed data administration outside the user flow only when legally authorised.
Open guide →How-to guideUnderstand the absence of document removal and later reclassification
Upload corrected evidence as a new document and record context.
Open guide →How-to guideUnderstand the absence of automatic authority progress
Update each authority, query, inspection, approval and issue status manually.
Open guide →How-to guideVerify Licence Applications after deployment
Run a controlled end-to-end staff and client test.
Open guide →