Mailbox Exchange — Automation, security, data ownership and troubleshooting
Connected Mailbox Exchange guides for automation, security, data ownership and troubleshooting.
Understand Mailbox Exchange cron account synchronisation
Understand Mailbox Exchange cron account synchronisationKnow after_cron_run account processing.
Open guide →GuideUnderstand Mailbox Exchange cron outbox processing
Understand Mailbox Exchange cron outbox processingKnow scheduled queue processing.
Open guide →GuideUnderstand queued outbox locking
Understand queued outbox lockingPrevent duplicate sends.
Open guide →GuideUnderstand Mailbox Exchange retry limits
Understand Mailbox Exchange retry limitsKnow retry count and delay.
Open guide →GuideUnderstand Mailbox Exchange database tables
Understand Mailbox Exchange database tablesIdentify module-owned data areas.
Open guide →GuideUnderstand Mailbox Exchange secret encryption
Understand Mailbox Exchange secret encryptionKnow protected credentials.
Open guide →GuideUnderstand Mailbox Exchange CSRF handling
Understand Mailbox Exchange CSRF handlingKnow AJAX request protection.
Open guide →GuideUnderstand Mailbox Exchange account and ownership enforcement
Understand Mailbox Exchange account and ownership enforcementKnow layered access.
Open guide →GuideUnderstand local message deletion scope
Understand local message deletion scopeKnow deletion is local.
Open guide →GuideUnderstand Mailbox Exchange retention and file cleanup
Understand Mailbox Exchange retention and file cleanupKnow dependent cleanup.
Open guide →GuideVerify Mailbox Exchange after installation
Verify Mailbox Exchange after installationRun end-to-end test.
Open guide →GuideTroubleshoot a missing Mailbox Exchange menu
Troubleshoot a missing Mailbox Exchange menuRestore visibility within scope.
Open guide →GuideTroubleshoot account form permission behaviour
Troubleshoot account form permission behaviourHandle supplied capability mismatch safely.
Open guide →GuideTroubleshoot an IMAP authentication failure
Troubleshoot an IMAP authentication failureDiagnose without disabling TLS validation.
Open guide →GuideTroubleshoot an SMTP send failure
Troubleshoot an SMTP send failureDiagnose failed/retried outbox.
Open guide →GuideTroubleshoot Mailbox Exchange sync not running
Troubleshoot Mailbox Exchange sync not runningCheck mode, cron, due and status.
Open guide →GuideTroubleshoot hybrid light-sync not running
Troubleshoot hybrid light-sync not runningCheck all preconditions.
Open guide →GuideTroubleshoot a scheduled message not sent
Troubleshoot a scheduled message not sentCheck due queue and account.
Open guide →GuideTroubleshoot missing recipient suggestions
Troubleshoot missing recipient suggestionsCheck option/query/source permissions.
Open guide →GuideTroubleshoot Mailbox Exchange AI unavailable
Troubleshoot Mailbox Exchange AI unavailableCheck all prerequisites.
Open guide →GuideTroubleshoot an automatic reply not sent
Troubleshoot an automatic reply not sentCheck order, exclusions, conditions, limits and SMTP.
Open guide →GuideTroubleshoot a missing or unsafe attachment
Troubleshoot a missing or unsafe attachmentCheck download/size/extension/storage.
Open guide →GuideTroubleshoot missing read-receipt events
Troubleshoot missing read-receipt eventsAccount for mail-client behaviour.
Open guide →GuideTroubleshoot an email-to-CRM conversion failure
Troubleshoot an email-to-CRM conversion failureCheck permissions/fields/source.
Open guide →GuideRun the Mailbox Exchange operational go-live checklist
Run the Mailbox Exchange operational go-live checklistVerify complete production readiness.
Open guide →GuideCreate an email compliance report for legal correspondence
Search authorised mailboxes and generate a chronological legal email correspondence PDF with sent and received messages, headers, attachments, timestamps and SHA-256 evidence.
Open guide →