Service Journey API workspaces
Fetch owned journey records and related client-visible activities, tasks, messages and documents.
Guides in this workflow
Follow the guide that matches the exact action, filter, menu change or issue.
Fetch Service Journeys
Use GET /portal_api/journeys for authenticated, owned journey data.
Fetch Scroll journey data
Use /portal_api/scroll_journeys for the compatible Quill/Scroll portal flow.
Read journey applications
Receive owned applications with status/progress/context.
Read client-visible activities
Only visible timeline rows are returned.
Read client-visible tasks
Only visible/action-authorised tasks are returned.
Read journey messages
Messages are scoped to the owned application and portal context.
Read journey document metadata
Only authorised visible documents are included.
Understand contact/application matching
Customer and, where assigned, contact ownership must match the session.
Resolve unavailable journey data
Activate Service Journeys and confirm its schema/adapters.