Journey types, structured intake and public applications
Use Full Compliance, One-Off Services and Property Licensing forms from administrator and public routes.
Guides in this workflow
Follow the guide that matches the exact action, filter, menu change or issue.
Understand Full Compliance journeys
Use the managed_compliance type for portfolio-based ongoing compliance services.
Understand One-Off Services journeys
Use one_off_service for a defined service request or task.
Understand Property Licensing journeys
Use property_licensing for HMO, selective, additional or other licence work.
Open a public service journey form
Use /service-journeys/start/{slug}.
Understand public anti-bot validation
The hidden website field must remain empty.
Understand public submission rate limiting
A source IP is limited to 10 submissions in 60 minutes.
Complete Application title
Required, maximum 191 characters.
Complete Client or organisation
Required, maximum 191 characters.
Complete Primary contact
Required, maximum 191 characters.
Complete Contact email
Required and valid, maximum 191 characters.
Complete Contact phone
Optional, maximum 50 characters.
Complete Service location
Optionally identify the property, portfolio or service area.
Complete Details
Provide the public application description.
Understand public source and ownership
Public applications use source public_form, normal priority, no linked client/contact, no assignment and no due date.
Use the public success token
Successful submission redirects to a token page showing application, answers and workflow.
Complete Portfolio size
Number of properties or units in scope.
Complete Tenancy count
Number of tenancies in scope.
Complete Current arrangements
Explain current compliance-management processes.
Complete Priority concerns
List urgent risks or problem areas.
Complete Preferred start date
Select the desired service start date.
Complete Service required
Name the one-off service.
Complete Authority or third party
Identify the authority, provider or external party.
Complete Target date
Enter the desired completion/submission date.
Complete Task details
Describe the required work and evidence.
Complete Licence type
Choose HMO, Selective, Additional or Other.
Complete Local authority
Enter the relevant authority.
Complete Bedrooms
Enter the property bedroom count.
Complete Occupants
Enter the occupant count.
Complete Current licence status
Explain the current application/licence position.