Handle a data removal request
Review the request, assess linked records and update status using the organisation’s legal process.
Feature pathSetup → GDPR → Removal Requests
Before you beginThe screen or action may be hidden when your role lacks permission, the related module is inactive, or a required setting has not been configured. Ask an administrator to review access rather than using another person’s account.
What this feature does
Review the request, assess linked records and update status using the organisation’s legal process. Britixo CRM keeps the result connected to the relevant customer, staff member and operational history where the feature supports those relationships. That connection is important for search, reporting, client portal visibility and future automation.
Step-by-step workflow
- Start from Setup → GDPR → Removal Requests and open the relevant record or view.
- Confirm that the record is in the correct status and that you have permission to perform the action.
- Review the related customer, dates, amounts, recipients and attachments before continuing.
- Choose the action described by “Handle a data removal request” and complete the displayed options.
- Preview client-facing content or the resulting document where Britixo CRM provides a preview.
- Confirm the action and wait for the success message before leaving the page.
- Check the activity timeline, status, email queue, gateway or generated record to verify the outcome.
Important fields and decisions
Record title or nameConfirm this information is accurate and appropriate for the record.
Related customer or recordConfirm this information is accurate and appropriate for the record.
Owner or assigneeConfirm this information is accurate and appropriate for the record.
StatusConfirm this information is accurate and appropriate for the record.
DatesConfirm this information is accurate and appropriate for the record.
Notes and attachmentsConfirm this information is accurate and appropriate for the record.
Checks before completion
- Confirm the related record.
- Use clear, searchable text.
- Review visibility and permissions before saving.
- Check whether the result should be visible to a customer contact or only to staff.
- Confirm the final status, activity entry, generated document or notification before leaving the record.
Permission and data safetyDeletion, refunds, signature clearing, module changes, payment configuration and privacy actions can affect linked records or legal history. Use the least destructive action available and follow your organisation’s approval process.
Related guides
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