Prepare eligible knowledge-base articles for fine-tuning
Publish active public articles that the training collector can read.
Exact navigationAdmin Area → Support/Knowledge Base → Articles, then OpenAI Fine Tuning
Before you begin
- Use an account with Knowledge-base management plus Settings: View and confirm the intended record or setting before making a change.
- Follow the exact route above. If the screen or action is absent, check module activation, ownership and permissions rather than using another person’s account.
- Use controlled test data for configuration, integration, email, AI, payment, portal or automation changes before production-wide use.
What this guide covers
Publish active public articles that the training collector can read. The instructions reflect the supplied module’s registered menus, controller actions, views, settings and code-backed validation flow.
Exact step-by-step process
- Open Admin Area → Support/Knowledge Base → Articles, then OpenAI Fine Tuning.
- Select the exact record or option described in this guide.
- Complete the displayed fields or action using the rules below.
- Save or submit once and resolve any validation response.
- Verify the resulting record, status, file, notification or integration effect.
Fields, choices and supported possibilities
ActionPrepare eligible knowledge-base articles for fine-tuning
Exact navigationAdmin Area → Support/Knowledge Base → Articles, then OpenAI Fine Tuning
Module version1.0.0
VerificationConfirm the saved record, status, output or setting in the same workspace and review any linked activity, file or notification.
Code-backed validations and workflow rules
- Only articles with active=1 and staff_article=0 are eligible by default.
- Title and article description/content are used as training data.
Expected result and verification
- The supported prepare eligible knowledge-base articles for fine-tuning flow completes without bypassing permission or validation checks.
- The resulting record, setting, status, file, delivery event or external response is visible from the relevant workspace.
- Unexpected validation, provider or linked-record errors are investigated before retrying.
Security, privacy and operational checks
- Restrict the API key and AI settings to authorised administrators.
- Do not submit confidential, special-category or unnecessary personal data to the external AI provider.
- Review generated text before using it in customer, staff, legal, financial or compliance communication.
- Monitor provider billing and retention independently because this module has no built-in cost dashboard.