Mailbox Exchange — Compose, reply, forwarding and outbox workflows
Connected Mailbox Exchange guides for compose, reply, forwarding and outbox workflows.
Open Mailbox Exchange compose
Open Mailbox Exchange composeStart a message from an account with send access.
Open guide →GuideEnter To, Cc and Bcc recipients
Enter To, Cc and Bcc recipientsAddress outgoing mail using supported separators.
Open guide →GuideUse Mailbox Exchange recipient autosuggestions
Use Mailbox Exchange recipient autosuggestionsSearch authorised CRM addresses.
Open guide →GuideUse an active email template in compose
Use an active email template in composeInsert reusable active content.
Open guide →GuideWrite a Mailbox Exchange subject and HTML body
Write a Mailbox Exchange subject and HTML bodyComplete outgoing content.
Open guide →GuideSend a Mailbox Exchange message immediately
Send a Mailbox Exchange message immediatelyAttempt SMTP delivery now.
Open guide →GuideSave a Mailbox Exchange draft
Save a Mailbox Exchange draftStore unfinished content.
Open guide →GuideSchedule a Mailbox Exchange message
Schedule a Mailbox Exchange messageQueue mail for future delivery.
Open guide →GuideUnderstand compose action normalisation
Understand compose action normalisationKnow supported action values.
Open guide →GuideAdd attachments to an outgoing message
Add attachments to an outgoing messageStore protected outbox files.
Open guide →GuideForward a Mailbox Exchange message
Forward a Mailbox Exchange messageCreate a forward linked to source.
Open guide →GuideCopy original attachments into a forward
Copy original attachments into a forwardCopy accessible source files.
Open guide →GuideReply to one Mailbox Exchange message
Reply to one Mailbox Exchange messageAddress preferred sender.
Open guide →GuideReply all in Mailbox Exchange
Reply all in Mailbox ExchangeBuild deduplicated reply-all recipients.
Open guide →GuideUnderstand reply subject handling
Understand reply subject handlingKnow Re: prefix behaviour.
Open guide →GuideAppend the account signature and quoted original
Append the account signature and quoted originalKnow automatic reply body additions.
Open guide →GuideSave or schedule a Mailbox Exchange reply
Save or schedule a Mailbox Exchange replyApply draft/schedule rules to replies.
Open guide →GuideUse AI controls while composing or replying
Use AI controls while composing or replyingRequest AI drafting assistance.
Open guide →GuideUnderstand Mailbox Exchange outbox statuses
Understand Mailbox Exchange outbox statusesInterpret every outbox state.
Open guide →GuideOpen the Mailbox Exchange drafts list
Open the Mailbox Exchange drafts listView current staff drafts.
Open guide →GuideOpen the Mailbox Exchange scheduled list
Open the Mailbox Exchange scheduled listView current staff queued messages.
Open guide →GuideEdit a draft or queued outbox item
Edit a draft or queued outbox itemChange editable owned mail.
Open guide →GuideSend an outbox item now
Send an outbox item nowAttempt delivery from an existing item.
Open guide →GuideCancel a queued Mailbox Exchange message
Cancel a queued Mailbox Exchange messageStop a scheduled item.
Open guide →GuideDelete a Mailbox Exchange outbox item
Delete a Mailbox Exchange outbox itemDelete only permitted owned states.
Open guide →GuideRemove an attachment from an outbox item
Remove an attachment from an outbox itemDelete one owned editable outbox file.
Open guide →GuideUnderstand outbox retry behaviour
Understand outbox retry behaviourKnow retry delay and threshold.
Open guide →GuideUnderstand inactive-account send failures
Understand inactive-account send failuresKnow missing/inactive account handling.
Open guide →