Live visitor chat
Open chat threads, exchange messages, manage unread counts and close conversations.
Guides in this workflow
Follow the guide that matches the exact action, filter, menu change or issue.
Use the top-bar visitor chat icon
Open unread visitor conversations from the administrator navbar.
Read the unread chat badge
The badge is populated by the unread JSON endpoint.
Open a chat thread
Open or create a thread for an eligible session.
Read chat history
Review recent admin, visitor and system messages.
Understand chat message history limit
The supplied flow retrieves approximately the newest 200 messages.
Send an administrator chat message
Enter a message and submit it to the open thread.
Understand administrator message validation
Messages are stripped of tags and must be 1–2000 characters.
Understand visitor message submission
The embedded visitor interface posts messages to the public chat endpoint.
Understand visitor chat polling
The browser polls for new thread messages.
Understand administrator chat polling
The administrator interface polls for updates and unread state.
Understand duplicate-message suppression
The server suppresses the same message repeated within roughly 10 seconds.
Close a visitor chat
Use the visitor close action; the thread receives a system message.
Understand chat sender types
Messages are identified as admin, visitor or system.