Visitor Intelligence & Live Engagement
Use live visitor monitoring, session logs, tracking configuration, privacy controls, administrator chat and WebRTC voice engagement with exact code-backed guidance.
Browse Visitor Intelligence & Live Engagement by workflow
Start with the area that matches the actual menu, report, saved template, permission, navigation change or issue in the CRM.
Setup, version and access
Activate runtime version 1.4.0, assign capabilities and understand the source-header version discrepancy.
Tracking snippet, identities and events
Install the script, configure consent and collect page, route, click, form, scroll and heartbeat activity.
Live monitor and visitor feed
Use KPIs, live rows, filters, automatic refresh and browser sound preference.
Visitor logs and session journeys
Search session logs and inspect identity, location, device, pages and event timelines.
Live visitor chat
Open chat threads, exchange messages, manage unread counts and close conversations.
Browser voice calling
Start and answer WebRTC calls, exchange signalling and understand status and platform limits.
Settings, privacy and retention
Control collection, live window, retention, DNT/GPC, staff exclusion and IP storage.
Public endpoints and data flow
Understand collect, ping, script, chat and voice routes, response states, limits and stored records.
Security, limitations and troubleshooting
Resolve collection, live feed, chat, voice, privacy and retention issues.