Security, limitations and troubleshooting
Resolve collection, live feed, chat, voice, privacy and retention issues.
Guides in this workflow
Follow the guide that matches the exact action, filter, menu change or issue.
Resolve a missing Visitor Intelligence menu
Check activation and View permission.
Resolve missing visitor events
Check collection enabled, site key, endpoint, consent, DNT/GPC, staff exclusion and browser requests.
Resolve invalid_site
Copy the exact configured site key into data-site.
Resolve collection_disabled
Enable collection or intentionally leave it disabled.
Investigate ignored collection
Check DNT/GPC, staff exclusion and privacy attributes.
Resolve an empty Live Monitor
Check recent event timing, live window and successful collection.
Resolve a missing session detail
Confirm the session still exists and the correct ID is used.
Resolve a chat that will not open
Confirm a valid session, View permission and successful chat endpoints.
Resolve chat message validation errors
Use plain content between 1 and 2000 characters and avoid immediate duplicates.
Resolve an incorrect unread badge
Check polling, thread read state and administrator endpoint responses.
Resolve microphone access problems
Use HTTPS and grant browser permission.
Resolve WebRTC connection failure
Check compatible browsers, offer/answer, ICE exchange and network restrictions.
Verify retention cleanup
Do not assume scheduled deletion; implement or confirm an external call to cleanup_old_data before relying on retention.
Review IP storage privacy
Disable full IP unless justified and document retention and access.
Apply Visitor Intelligence security controls
Use consent, least privilege, HTTPS, constrained public routes and log review.
Verify Visitor Intelligence after deployment
Test snippet load, collect, ping, Live Monitor, session detail, chat and an optional voice call.