Client portal and administrator customer-profile WhatsApp history
Expose verified conversation history only to the owning contact and permission-scoped staff, with protected conversation and media access.
Guides in this workflow
Select the exact setup, Inbox, verification, automation, portal, audit or troubleshooting action you need.
Open WhatsApp History in the client portal
Sign in as the verified contact and select WhatsApp History from the client menu.
Understand when the portal menu appears
The menu is added only for an authenticated contact with verified WhatsApp conversations available.
Review the portal conversation list
Choose among conversations securely linked to the signed-in contact.
Open a portal conversation
Select a conversation to view its bounded message page.
Load older portal messages
Use the before-message cursor to retrieve an earlier page.
Download a portal attachment
Select the attachment; the portal controller verifies contact ownership and message association before sending the file.
Understand portal ownership isolation
A contact cannot request another contact’s verified conversation by changing the URL ID.
Understand portal history after account deletion
Verified history remains available for compliance where the retained account/conversation evidence still belongs to the contact.
Open WhatsApp History on a customer profile
Go to Admin Area → Customers → Open customer → WhatsApp History.
Understand when the customer-profile tab appears
The tab is rendered only when at least one verified conversation for that customer is visible to the current staff member.
Select a customer-profile conversation
Choose a verified conversation to load up to 200 messages.
Load older customer-profile messages
Use the before-message parameter to page backwards.
Download customer-profile media
Use the protected administrator media endpoint, which rechecks account View permission.
Understand account-scope filtering in customer history
Staff see only customer conversations from accounts they can view.
Understand customer-history view auditing
Opening a selected conversation records the customer, conversation, staff and cursor context.
Understand portal media-download auditing
A successful contact download records the portal session, contact, conversation and message evidence.