WhatsApp Web Messaging
Operate the complete multi-account WhatsApp Web linked-device service with zero-touch QR connections, permission-scoped Inbox access, registered-customer verification, guided CRM automation, protected customer history and compliance evidence.
Browse WhatsApp Web Messaging by workflow
Start with the exact account, Inbox, customer-verification, CRM-action, portal-history or audit task you need to complete.
Installation, version, schema and module access
Install build r20.5 safely, understand its data model and hooks, and expose only the menus each authorised user can access.
Connections, accounts, QR linking and account lifecycle
Create isolated WhatsApp accounts, scan live linked-device QR codes, repair sessions, unlink safely and delete an account with retained compliance history.
Zero-touch runtime, browser preparation, repair and recovery
Understand the automatic Node.js and Chromium preparation flow, watchdog, launch fallbacks, queue recovery and session-safe build upgrades.
Staff capabilities and per-account access control
Assign native module capabilities and the separate View, Reply, Convert and Manage permissions for each WhatsApp account.
Inbox, account switching, search and filters
Open the live shared inbox, switch accounts safely, find conversations and use status or unread filters without mixing account data.
Conversation status, assignment, priority and tags
Manage the operational state of a conversation using only controls allowed by the selected account’s Manage permission.
Messages, attachments, read acknowledgements and delivery evidence
Send manual replies and supported media, page through message history, protect downloads and understand linked-device read and delivery evidence.
Standard replies, shortcuts, categories and visibility
Create reusable responses globally or per account and control whether all authorised staff or selected staff can use them.
CRM matching and manual Task, Ticket and Lead conversions
Link WhatsApp conversations to CRM records automatically where allowed and create native tasks, support tickets or leads from the Inbox.
Registered-customer verification and secure CRM linkage
Verify one-to-one inbound contacts by a unique registered mobile or exact active-contact email and expose only verified history to the correct customer.
Verified-customer service menu, tickets, callbacks and team hand-off
Configure and operate the guided post-verification workflow, native CRM actions, duplicate protection and customer/administrator email confirmations.
Client portal and administrator customer-profile WhatsApp history
Expose verified conversation history only to the owning contact and permission-scoped staff, with protected conversation and media access.
Live events, history synchronisation and unread reconciliation
Understand the shared long-poll, event cursor, bounded fallback refresh, browser-store recovery, history import and authoritative unread model.
Audit Trail, verification sessions and compliance evidence
Filter staff and system actions, inspect verification sessions and understand redaction, deduplication and retained account history.
Settings, operating limits and Inbox behaviour
Configure attachment, refresh, history, matching, reopening, profile-photo and verification behaviour from one administrator page.
Security, privacy and operational boundaries
Protect linked-device sessions, tokens, customer evidence, uploads and tenant/account access while understanding the module’s supported WhatsApp boundary.
Troubleshooting, verified limitations and release history
Resolve common installation, QR, runtime, Inbox, verification, automation and portal issues and understand exactly what build r20.5 does not provide.