Dashboard, statistics and platform readiness
Read extension, call, queue, gateway, IVR, widget and switch-event status without treating static readiness as live call proof.
Guides in this workflow
Follow the guide that matches the exact action, filter, menu change or issue.
Use the xConnect dashboard
Review settings, counts, readiness, account/widget details, extensions, recent calls and provisioning jobs.
Read Active tenants
Count active customer/platform tenant records.
Read Allocated extensions
Count non-deleted staff and contact extensions.
Read Staff extensions
Count staff-owned extensions.
Read Contact extensions
Count client-contact extensions.
Read Pending extensions
Count staff/contact extensions awaiting provisioning.
Read Active extensions
Count active staff/contact extensions.
Read Disabled extensions
Count disabled or suspended staff/contact extensions.
Read Online extensions
Count online staff/contact extensions.
Read Unread missed calls
Count missed call records without a read timestamp.
Read Total calls
Count all stored internal call records.
Read Completed calls
Count call records with completed status.
Read Failed calls
Count failed, missed, declined and cancelled calls.
Read Pending provisioning jobs
Count pending or processing provisioning work.
Read Failed provisioning jobs
Count provisioning jobs whose status is failed.
Review your current extension
Confirm the signed-in user’s visible local extension and phone readiness.
Review platform readiness
Read schema, SIP transport, WSS, synchroniser, event bridge, IVR, widget and last-event status.
Review the xConnect account and main IVR
Confirm the XC account code, account route and global extension 100.
Distinguish configured readiness from live proof
Treat dashboard configuration as readiness evidence only; complete live verifier and two-user audio testing before release.