xConnect
Operate xConnect end to end with exact instructions for permissions, extensions, browser softphones, account IVR, website calling, signed switch events, provisioning, deployment and security boundaries.
Browse xConnect by workflow
Start with the area that matches the actual menu, report, saved template, permission, navigation change or issue in the CRM.
Installation, versions, access and permissions
Activate xConnect v1.1.3, understand schema version 8 and assign View, Manage and Use internal calling capabilities.
Settings and mandatory safety controls
Configure visibility, ring time, presence, WSS, domain, synchronisation and user-experience settings while preserving mandatory IVR and no-PSTN locks.
Dashboard, statistics and platform readiness
Read extension, call, queue, gateway, IVR, widget and switch-event status without treating static readiness as live call proof.
Accounts, global extensions and provisioning
Understand XC account identities, global IVR 100, unlimited extensions from 101, hidden routes, automatic allocation, enablement and provisioning queues.
Browser softphone and internal calls
Open the top-bar phone, find or dial an extension, answer, decline, mute, send DTMF, end calls and understand call states.
Directory, Live now, presence and call history
Search authorised extensions, see online customers and website visitors, read recent calls and clear missed-call badges.
Website calling widget and main IVR
Deploy the approved-origin widget, create short-lived guest sessions, call the XC account IVR and control presence, audio and error handling.
Authenticated browser API operations
Understand the logged-in state, directory, live, session, initiate, action, history, missed-read and presence operations and their method/permission rules.
Signed switch events and authoritative call state
Configure the event bridge, verify timestamp/nonce/signature evidence, ingest idempotent events and reconcile authoritative call status and duration.
Voice gateway, activation and deployment
Configure direct SIP-over-WSS, isolated switch output, activation snapshots, firewall/runtime publication, event bridge and live validation.
Automation, switch synchronisation and reconciliation
Run CLI-only synchronisation, backfill, provisioning jobs, runtime reconciliation and diagnostics safely.
Security, privacy and tenant isolation
Protect encrypted SIP secrets, one-time routes, guest tokens, origins, rate limits, event signatures, private switch services and tenant boundaries.
Troubleshooting, limitations and production verification
Resolve schema, permission, browser, audio, WSS, IVR, provisioning, event, widget and call-state failures and understand unsupported PSTN functions.