Directory, Live now, presence and call history
Search authorised extensions, see online customers and website visitors, read recent calls and clear missed-call badges.
Guides in this workflow
Follow the guide that matches the exact action, filter, menu change or issue.
Open the internal directory
Use dial input results to find authorised staff/contact extensions.
Search directory entries
Search by available display name, email or extension text.
Understand directory result limits
The authenticated directory defaults to 20 results unless a supported limit is requested.
Understand directory tenant isolation
See only destinations allowed by the current staff/client context.
Open Live now
Select the people icon in the administrator softphone.
See online customers
Review currently online client contacts.
See online website visitors
Review active approved-origin guest sessions.
Call a Live now entry
Select the available call action for the online customer or visitor.
Understand Live now limits
The live directory defaults to a maximum of 100 results.
Understand presence heartbeat
Use periodic online updates and expiry to avoid indefinitely stale presence.
Mark presence offline
Allow logout/page lifecycle actions to record offline state.
Open call history
Select the history icon in the phone panel.
Understand history limits
The authenticated history defaults to the newest 25 calls.
Read call history fields
Review participants, direction/status, timestamps, duration and failure reason where returned.
Read the missed-call badge
Use the badge count for unread missed calls when enabled.
Mark missed calls as read
Open/acknowledge the relevant history entries so their read timestamp is stored.
Return to the dialler
Use Back to dialler from Live now or Recent calls.