Global settings, synchronisation and AI defaults

Understand AI maximum characters and PII redaction options

Understand technical AI options not exposed by the supplied settings view.

Audience: Mailbox Exchange usersPermission: Administrator / developerModule v1.0.0

Exact navigationModule configuration layer — no separate visible setting

What this guide covers

Understand technical AI options not exposed by the supplied settings view. The workflow below follows the supported application or module flow and does not invent a menu or bypass validation.

Exact step-by-step process

Open the exact navigation path shown above.
Select the authorised mailbox, message or configuration record.
Complete the fields or action described in this guide.
Save or submit once, then verify the resulting status and related record.

Fields, choices and supported possibilities

Maximum characters
PII redaction

Code-backed validations and workflow rules

Default AI maximum input: 12000 characters.
PII redaction default: off.
Do not change hidden options by direct database editing; expose them only through a validated module update.

Expected result and verification

The requested Mailbox Exchange record is updated through the supported controller and remains attributable to the acting staff member.

Security, audit and troubleshooting checks

Use the exact authorised account, role and record before saving or sending.
Verify the saved status and downstream record; a browser success message alone is not sufficient evidence.
Never expose passwords, API keys, access tokens, protected attachments or raw server paths in support tickets.
Do not edit module or core database records directly to bypass validation, permissions, migrations or state rules.