Free WhatsApp Business API & Integrations

Customers should not need to repeat an enquiry because it moved between a messaging inbox, CRM and support team. We help connect the conversation with the customer record, assigned owner and next action that your organisation needs.

Start with a clear use case: receiving enquiries, following up an agreed request, coordinating appointments or keeping a service team informed. We then confirm the appropriate messaging connection, account requirements and data flow.

Britixo’s WhatsApp business API platform access, integrations and setup are free. The connection and included workflow are confirmed before activation so you know which account, users and systems are involved.

Where you choose Meta’s WhatsApp Business Platform, Meta’s own messaging rules and any applicable message charges remain separate from Britixo’s free platform offer. The official WhatsApp Business Platform pricing explains those charges. We confirm the relevant arrangement with you before use.

A messaging workflow can be scoped to identify a contact, assign an enquiry and record an agreed outcome. Notifications can be connected to business events where the selected channel permits them and the recipient permissions are in place.

Our catalog includes WhatsApp Business Cloud API and WhatsApp Business Platform integration options. The existing WhatsApp messaging RTI module is a separate option to assess against your account and workflow; connection methods are not interchangeable.

Agree who can read conversations, send messages, approve templates where required and handle an exception. Customer preferences, access and retention should be considered alongside the automation.

We plan the handover to a person when an automated step cannot resolve the enquiry. We also define how the team can investigate delivery failures or a record that could not be matched.

Tell us which business systems you use, what starts the conversation, who should receive it and what should happen next. A representative workflow is more useful than a long list of possible features.

We confirm account access, provider eligibility and the proposed scope before activation. Please do not send passwords, verification codes or access tokens through an initial enquiry.

Britixo has 200+ in-house developers, supported by a professional team across software, infrastructure and service delivery. We can connect your chosen capability with tailored applications, APIs, UK datacentre infrastructure and ongoing support.

We agree the workflow, permissions, acceptance checks and support responsibilities before implementation. Your existing systems and the connected provider’s requirements shape the final solution.

Describe the current workflow, the systems involved and the result your team needs. We will help identify a practical starting point, the access required and the responsibilities for delivery and support.