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Start with a Britixo account and open your WhatsApp connection workspace. Free platform access, with no Britixo setup charge.
Free WhatsApp API · QR code connection
Generate your free WhatsApp Business API.
Scan a QR code. Get instant WhatsApp API access once connected. No Meta app approval required for this QR-linked connection. Add customisable AI assistance and bring your customer conversations into your CRM.
- No setup charges
- No Meta app approval
- Customisable AI
Britixo’s WhatsApp Web linked-device API. See how the connection works.
Your business. Connected.
Britixo BusinessWhatsApp & AI assistance
Example customer conversation
Hi, can I book a product demonstration?
Absolutely. Which day works best for you?Britixo assistant · ✓✓
Tomorrow afternoon, please.
Thank you. I’ll pass your preferred time to our team to confirm.Human handover · ✓✓
Bring customer messages, helpful replies and your team into one connected workflow.
Illustrative preview · no live messages or account connection
Free platform accessGenerate your WhatsApp API
No setup chargesStart with Britixo
Scan. Connect. Integrate.QR-linked WhatsApp connection
AI, shaped around youCustomisable business assistance
From your phone to your workflow
Your WhatsApp API.
Three simple steps.
Connect the WhatsApp account you already use for business, then bring conversations into your applications and CRM.
Scan the QR code
Use WhatsApp’s Linked devices option on your phone to scan the QR code in your secure workspace. No Meta app approval is required for this connection.
Get instant API access
Once connected, generate your API access and connect your business workflow. Configure AI assistance around the replies and handovers your team needs.
Your knowledge. Your tone. Your assistant.
Customisable AI assistance that sounds like your business.
Give customers a useful first response and keep your team involved when it matters. Shape the assistant around your services, frequently asked questions and customer journey.
- Adapt the tone, instructions and business information.
- Guide sales enquiries, support questions and booking requests.
- Define when to hand a conversation to a member of your team.
- Connect the conversation with the right CRM workflow.
Assistant studioInteractive example
Customer enquiry
“Can you help me connect WhatsApp to my CRM?”
“Can you help me connect WhatsApp to my CRM?”
Example assistant responseCertainly. Which CRM does your team use, and what would you like to automate? I can collect your requirements and arrange a handover to our integration team.
Try a tone to see the example change. Live assistance is configured for your business; this preview uses sample responses.
Built around the conversation
More than a message.
A connected way to work.
Bring messaging, customer context and useful automation together with Britixo’s WhatsApp Web Messaging module.
Business messaging
Connect customer enquiries, appointment updates and service conversations to the business events that matter.
A shared team inbox
Give authorised colleagues a joined-up view of conversations, with account separation and access shaped around their roles.
AI and human handover
Offer helpful assistance, guide the next question and route conversations to a person when the customer needs your team.
CRM and custom integrations
Bring conversations into your customer records and operational processes. Tailor the integration around your existing systems.
A clear route to getting connected
Scan a QR code.
Skip the Meta app approval step.
This page covers Britixo’s WhatsApp Web linked-device module. Choose the connection that fits your business.
This module
Britixo QR-linked API
- Connect through WhatsApp’s Linked devices.
- No Meta developer app approval for this QR-linked route.
- Access your API once the account is connected.
- Add CRM workflows and customisable AI assistance.
Your WhatsApp account, linked session and applicable usage rules still apply.
Another integration route
Meta WhatsApp Business Platform
The Cloud API is a separate connection method, with its own onboarding, account requirements and messaging rules.
If your project needs this route, Britixo can help you assess the right integration and any provider charges.
Good questions. Clear answers.
Before you
get started.
How do I generate a free WhatsApp Business API?
Create your Britixo account, connect your WhatsApp account by scanning the QR code in your secure workspace, and generate your API access once connected. Use that connection with the supported messaging and CRM workflows.
Is approval required before I connect?
No Meta developer app approval is required for Britixo’s QR-linked WhatsApp Web connection. You authorise the linked device from WhatsApp on your own phone. This is separate from Meta’s WhatsApp Business Platform / Cloud API, which has its own onboarding requirements.
What is included in the free offer?
Britixo’s WhatsApp API platform access and setup are free. Messaging usage remains subject to the applicable service terms. Confirm the scope of custom AI configuration, bespoke development and any third-party services with Britixo.
How quickly can I get WhatsApp API access?
You can access the API as soon as your eligible account has successfully connected through the QR-code flow. The account must remain connected, and service availability and account conditions still apply.
Can I customise the AI assistant?
Yes. Shape the assistant’s tone, instructions, business information and handover rules around your customer journey. Britixo can help configure sales, support and booking workflows and connect them to your CRM.
Can my team use the same connected inbox?
The WhatsApp Web Messaging module supports permission-scoped inboxes and multiple connected accounts. Configure who can access each account and how conversations enter your CRM workflows.
Where can I find setup and integration guidance?
Visit the WhatsApp Web Messaging Help Centre for setup and operating guidance, or expand the CRM module details below.
A better way to work starts here
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Explore a connected CRM workspace built around your business. Start your 14-day free trial with no billing details required.
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Explore CRM module setup, documentation and delivery details
01Product-fit discoveryWorkflow, users and boundaries first
02Controlled configurationRoles, records and connected settings
03Verified rolloutTesting, training and live ownership
Operational purpose
Make whatsapp web messaging part of a joined-up CRM workflow
Operate a multi-account WhatsApp Web linked-device service with permission-scoped inboxes, customer verification, guided CRM automation, protected history and compliance evidence.
The strongest reason to introduce WhatsApp Web Messaging is not the number of screens it adds. It is the opportunity to make related decisions, records and responsibilities easier to follow. For customer-service and operations teams collaborating across controlled WhatsApp accounts and CRM workflows, the module brings linked-device conversations into a shared operational inbox with identity checks and governed routes into CRM work.
That improvement depends on fit. Britixo begins with the current process, the people who perform it, the records they trust and the exceptions that create risk or delay. The discovery should separate standard capability from configuration, data preparation, integration and any genuinely bespoke requirement. It should also state what the module will not replace.
The current Help Centre documents 369 WhatsApp Web Messaging guides. Early routes include understand whatsapp web messaging, check the crm version requirement, understand module version 1.0.0 and build r20.5. Those guides provide practical operating detail, while this page helps decision-makers understand why the capability matters, how to introduce it and where governance remains necessary.
A production decision should therefore consider permissions, data quality, notifications, reporting, supplier dependencies, recovery and support together. For this module, device ownership, account isolation, staff rights, customer verification, file handling, automation branches, platform limitations and retention need active administration. Recording those decisions creates a better handover and reduces the chance that a useful feature becomes an unmanaged dependency.
Capability and value
Features and benefits of the WhatsApp Web Messaging module
Switch between documented features and the operational benefits they can support. Each feature route opens a current guide in the Britixo Help Centre.
Understand WhatsApp Web Messaging
Review the shared linked-device inbox, account isolation, verification, automation, CRM conversions, portal history and audit design delivered in build r20.5.
Read the Help Centre guideCheck the CRM version requirement
Confirm the CRM is compatible with the module header requirement of version 3.0.* before activation.
Read the Help Centre guideUnderstand module version 1.0.0 and build r20.5
Distinguish the semantic module version from the dated release build that contains registered-mobile recognition and administrator customer-history improvements.
Read the Help Centre guideUpload and activate the module
Install the ZIP through the native module manager and allow the activation hook to create or upgrade the module-owned schema.
Read the Help Centre guideUnderstand the activation hook
Understand that activation loads the helper and install.php, then runs the idempotent installation function.
Read the Help Centre guideUnderstand automatic schema upgrades
See how every request can call ensure_installed so an older installation is brought to the current schema without a manual database command.
Read the Help Centre guideOne operational picture
WhatsApp Web Messaging brings linked-device conversations into a shared operational inbox with identity checks and governed routes into CRM work. The team can begin with understand whatsapp web messaging and follow connected records rather than reconstructing the story from email, spreadsheets and isolated status updates.
Clearer responsibility
The module is designed for customer-service and operations teams collaborating across controlled WhatsApp accounts and CRM workflows. Roles, queues and review points can be placed around actual duties, which makes it easier to see who owns the next action and who is permitted to approve a material change.
Controlled repeatability
Repeatable setup around upload and activate the module helps the organisation apply the same checks to comparable work. Templates and automation can reduce avoidable effort while named owners still review exceptions and high-impact outcomes.
Evidence for improvement
Reports, status histories and the module's documented workflows give service owners a better basis for review. Britixo can compare expected outcomes with live use and prioritise measured improvements instead of adding configuration without a clear reason.
Implementation approach
A controlled route from module decision to dependable use
WhatsApp Web Messaging should be introduced as an operating change, with technical configuration supporting an agreed business process.
Frame the workflow
Describe the current task, affected people, records, delays and risks in plain language. Britixo maps where WhatsApp Web Messaging starts and ends, which systems remain authoritative and what evidence would demonstrate a useful improvement.
Prepare access and data
Agree roles for customer-service and operations teams collaborating across controlled WhatsApp accounts and CRM workflows. Review source quality, duplicates, mandatory fields, retention and any migration or integration mapping. Least-privilege access and a named data owner should exist before realistic test records are loaded.
Configure and test
Configure one representative workflow, including notifications, documents, reporting and exceptions. Test allowed and denied actions, incomplete data, duplicate events and failure recovery. For WhatsApp Web Messaging, specifically verify that device ownership, account isolation, staff rights, customer verification, file handling, automation branches, platform limitations and retention need active administration.
Launch with ownership
Release to a defined user group with concise guidance, support routes and acceptance evidence. Review live usage, data quality and recurring questions. Expand only when the owners can explain the workflow and the team can recover safely from a mistaken action.
Responsible operation
Keep control visible after launch
The module remains part of a wider CRM, not a self-governing system. Configuration changes can affect users, documents, notifications, client portals, finance or connected modules. Britixo recommends named ownership, periodic access review, concise operating guidance and an evidence-led improvement backlog.
When the live interface differs from a guide, users should check the current release, enabled modules and their permission before improvising. High-impact changes involving money, personal data, signed evidence, external communication or bulk records deserve a second-person review and a practical recovery route.
Browse all WhatsApp Web Messaging guidesQuestions to settle before integration
Confirm the system of record for each key field and what happens when two systems disagree. Integration work should define direction, timing, authentication, retries, duplicate prevention, monitoring and who resolves rejected records. A logo on an integration catalogue is not evidence that the end-to-end business workflow is safe.
Agree the permissions required for everyday work, approval and administration separately. Test with realistic non-administrator roles, because an administrator-only demonstration can hide access gaps and make a process appear simpler than it will be for the people using it.
Define the reports and alerts that service owners will actually review. A dashboard is useful when each exception has an accountable next action; it becomes noise when counts accumulate without an owner, threshold or response expectation.
Finally, decide what support information users need at the moment of work. The Britixo Help Centre provides detailed product guidance, while the contact page routes implementation, account, support and other enquiries into the appropriate secure form.
Practical questions
Questions about WhatsApp Web Messaging
Use these answers to prepare a useful product-fit and implementation conversation.
What should be reviewed before enabling WhatsApp Web Messaging?
Begin with the operating outcome, responsible roles, source records and connected systems. For WhatsApp Web Messaging, device ownership, account isolation, staff rights, customer verification, file handling, automation branches, platform limitations and retention need active administration. Use a non-production test route where available, record acceptance evidence and agree who can stop or reverse the rollout if results differ from the expected workflow.
Can WhatsApp Web Messaging be introduced in stages?
Usually. Britixo can start with one controlled workflow for customer-service and operations teams collaborating across controlled WhatsApp accounts and CRM workflows, validate permissions and real record behaviour, and then extend configuration, automation or reporting. A staged release reduces training pressure and gives the team evidence about data quality and process fit before the module is used more widely.
Where can administrators find detailed WhatsApp Web Messaging guidance?
The Britixo Help Centre contains 369 searchable guides in the WhatsApp Web Messaging documentation set. The guides cover setup, access, real workflows and troubleshooting. They should be read alongside the current tenant configuration because available menus, integrations and permissions can vary by release and role.
How does Britixo support an implementation of WhatsApp Web Messaging?
Britixo can help frame the requirement, review product fit, prepare configuration and data, test connected workflows, train the relevant users and define live support. The handover should identify module ownership, escalation, recovery and the measures used to decide whether the module brings linked-device conversations into a shared operational inbox with identity checks and governed routes into CRM work in day-to-day work.
Plan the next step
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