Microsoft 365 Integration Services

A business process often spans a customer system, documents, calendars and team communication. We help identify the information that needs to move and the actions that should remain with a person.

The starting point might be a client appointment, a project update or a request for a shared document. We agree which system owns the record and what happens when somebody changes it.

Microsoft Graph provides authorised access to services including calendars, Outlook, SharePoint, OneDrive and Teams. The API and permissions required depend on the specific operation.

We review the tenant, product licences and administrator responsibilities before proposing a connection. An integration should request only the access needed for the agreed work.

Examples include creating a calendar event from an approved booking, associating a document location with a client or project, and passing a relevant update to the team responsible for the next step.

For each workflow, we define identifiers, ownership, update direction and exception handling. A user changing a meeting or moving a document should not silently break the business record.

Testing covers permitted and denied actions as well as the successful path. We consider account changes, revoked consent, unavailable services, duplicate events and the information shown when a connection needs attention.

We also agree how the integration will be supported, including configuration ownership, monitoring and the process for reviewing changes to the connected services.

Britixo has 200+ in-house developers, supported by a professional team across software, infrastructure and service delivery. We can connect your chosen capability with tailored applications, APIs, UK datacentre infrastructure and ongoing support.

We agree the workflow, permissions, acceptance checks and support responsibilities before implementation. Your existing systems and the connected provider’s requirements shape the final solution.

Describe the current workflow, the systems involved and the result your team needs. We will help identify a practical starting point, the access required and the responsibilities for delivery and support.