Britixo CRMBritixo CRM Enterprise Help Centre
Appointments & Scheduling · How-to guide

Configure company working hours

Set the normal opening and closing windows used when staff inherit the organisation schedule.

Audience: Staff who manage appointmentsFeature: Working hoursModule v1.3.6
Feature pathAppointments > Company Schedule
Before you beginThis guide follows the supplied Britixo Appointments & Scheduling module version 1.3.6. The relevant access is Appointments: View. A menu, button, provider, time slot or client action can remain hidden when the signed-in user lacks the required permission, the module setting is disabled, the related record is in an ineligible state, or availability validation rejects the request.

What this feature does

Set the normal opening and closing windows used when staff inherit the organisation schedule. It uses Britixo's permission-aware appointment, availability, status and integration flow rather than an unconnected diary entry.

How the module flow works

Each weekday can be enabled with a start and end time or disabled.

Saved values are read by provider availability when the provider uses company schedule.

A requested slot must fit fully inside the applicable working window after service duration and buffers are considered.

Step-by-step workflow

  1. Open Company Schedule.
  2. Enable each normal operating weekday.
  3. Set opening and closing times.
  4. Disable days when the organisation is normally closed.
  5. Save and test opening, middle and closing-edge slots.

Important fields and decisions

WeekdayDay-specific schedule row.
StartEarliest normal working time.
EndLatest boundary for a complete appointment interval.
Use company scheduleProvider setting that applies these hours.

What happens after completion

After this workflow completes, Britixo keeps the appointment and its supported relationships connected. Reopen the appointment and verify the saved status, date, timezone, customer or lead, service, provider, attendees, reminder state, calendar or meeting reference, invoice reference and history that apply to this feature. External email, SMS, Google, Microsoft or payment outcomes must be checked separately from the Britixo database save.

  • Open the saved appointment and confirm the final status and source.
  • Check the participant, provider, timing and timezone from the full detail page.
  • Review the relevant table filter, calendar, history, report or linked invoice instead of relying only on a success message.

Controls, checks and common mistakes

  • Do not set an end time that leaves no space for the service duration.
  • Use blocked days for one-off closures rather than changing the weekly pattern repeatedly.
  • Test the boundary with service buffers included.
  • Use the least destructive correction and retain the appointment history when the booking existed operationally.
  • Never bypass a permission, availability, approval, client-access or verification control by changing an unrelated route or setting.
Scheduling and data safetyAppointment changes can notify customers, reserve provider time, update remote calendars, create meeting links or invoices and alter reports. Confirm the exact record, timezone, status and recipients before saving.
Browse connected topics:schedulingavailabilitybooking formtimezonesinvoicepaymentcheckreportapprovalappointmentserviceproviderremindersfeedback
Close the company on specific weekdays →Configure blocked days and holidays →Use the company schedule for staff →Configure service buffers →Company schedule overview →Configure staff working hours →Override company hours for a provider →Understand appointment time-slot generation →