Troubleshoot a menu icon that does not render
The class may be invalid or unsupported by the CRM Font Awesome version.
Exact navigationAdmin Area → Setup → Menu Setup
Before you begin
- Confirm the module is active and use the exact navigation shown above.
- Use an account with the stated module and core CRM permissions.
- Use known test records when changing statuses, visibility, saved filters or global navigation.
What this guide covers
The class may be invalid or unsupported by the CRM Font Awesome version. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.
Exact step-by-step process
- Reproduce the behaviour with a controlled administrator account.
- Use a supported class, save and hard-refresh the page.
- Test the resulting navigation with an administrator and a restricted staff account.
- Reset or restore the intended menu configuration after the test.
Fields, choices and supported possibilities
Verified behaviourThe class may be invalid or unsupported by the CRM Font Awesome version.
Code-backed validations and workflow rules
- The class may be invalid or unsupported by the CRM Font Awesome version.
Expected result and verification
- Troubleshoot a menu icon that does not render completes without a validation or permission error.
- The refreshed report, menu or saved-template page shows the expected state.
- A second authorised user sees only the records and navigation allowed by their core CRM permissions.
Security, privacy and operational checks
- Test changes with a non-production record or a controlled administrator account before wider rollout.
- Do not use navigation visibility as a substitute for core CRM record permissions.