Public room listings and booking enquiries

Submit a public HMO reservation request

Follow the code-backed submit a public hmo reservation request workflow.

Audience: CRM staffPermission: Public visitorModule v2.0.1
Exact navigationPublic website → Available room → Request reservation
Before you begin
  • Use the exact navigation above and confirm the intended record, tenant, customer, property, document or date range.
  • Confirm module activation and the stated permission instead of using another staff member’s account.
  • For public, email, provider, finance, signature or destructive actions, use a controlled test record before production use.

What this guide covers

Follow the code-backed submit a public hmo reservation request workflow. These instructions follow the supplied module’s live menus, controller actions, form fields, model validation and downstream effects.

Exact step-by-step process

  1. Sign in to the staff admin area and open Public website → Available room → Request reservation.
  2. Confirm that your account meets the access rule: Public visitor.
  3. Open the required record or configuration and review its current values before making a change.
  4. Complete the displayed fields or action exactly as described in this guide.
  5. Save, submit, download or confirm the action using the button presented by the module.
  6. Reopen the source record and verify the expected status, output, notification, file or linked record.

Fields, choices and supported possibilities

Fieldsfull_name, email, phone, preferred_move_in_date, expected_stay, occupants_count, message
Recorded evidenceIP address and user agent
Category/help-centre/category/hmo-manager/
Topic/help-centre/topic/hmo-manager-public-enquiries/

Code-backed validations and workflow rules

  • The model validates the selected public room and saves a referenced enquiry.
  • Successful submission sends configured admin/visitor emails and redirects to a thank-you page.

Expected result and verification

  • The submit a public hmo reservation request workflow completes without bypassing the module’s permission and validation checks.
  • The saved value, generated file, status, notification or linked CRM record is visible from the same workspace.
  • Any validation message remains visible until the source data or setting is corrected.

Security, privacy and operational checks

  • Use least-privilege staff access and do not use another person’s account to reach a hidden action.
  • Review personal, financial, identity and compliance data before sending, exporting or exposing it through a public link.
  • Test configuration, email, public forms, accounting effects and provider connections with controlled records before production-wide use.