Statuses, timeline and authority progression
Apply every installed status, record landlord-visible notes, identify landlord action and understand authority and completion timestamps.
Guides in this workflow
Follow the guide that matches the exact action, filter, menu change or issue.
Update a case status
Select a new installed status, enter the status note and save a landlord-visible timeline event.
Understand all installed status choices
Use the complete 19-status progression without inventing additional statuses.
Use status: Case started
The case is opened and awaiting initial review.
Use status: Landlord details received
Landlord details are received and added.
Use status: Property details received
Property information is received and linked.
Use status: Documents requested from landlord
Required evidence has been requested.
Use status: Documents received
Uploaded evidence is ready for review.
Use status: Documents under review
Consultants are checking evidence.
Use status: More information required
Additional information is required.
Use status: Compliance work being prepared
The authority pack or compliance work is being prepared.
Use status: Compliance submission sent to authority
The submission has been sent to the relevant authority.
Use status: Authority acknowledgement received
The authority has confirmed receipt.
Use status: Authority review in progress
The authority is reviewing the submission.
Use status: Authority query received
The authority has requested clarification or evidence.
Use status: Response submitted to authority
A response to the authority query has been sent.
Use status: Inspection scheduled
An inspection has been arranged where applicable.
Use status: Inspection completed
The scheduled inspection is complete.
Use status: Compliance approved
The case has received approval.
Use status: Compliance completed
The compliance work has been completed.
Use status: Case completed
The application is complete.
Use status: Renewal reminder active
The completed case is retained for future renewal action.
Read the case timeline
Review status, document, proposal, journey and system events in chronological case history.
Understand landlord-action flags
Recognise statuses that require documents, missing information or an authority-query response from the client.
Understand authority submission timestamps
Recognise when the first authority-submission timestamp is recorded.
Understand completion timestamps
Recognise when a final status records the case completion time.