QR Code Compliance — Troubleshooting and limitations
Resolve invalid links, duplicate signing, missing records/QR/stamps, failed integrity and use only implemented functionality.
Troubleshoot an invalid QR public link
Troubleshoot an invalid QR public linkResolve malformed, unknown or removed-token 404 results.Public QR page
Open guide →GuideHandle a QR record that is already signed
Handle a QR record that is already signedReview rather than replace a locked signature.Public QR page → Signed record
Open guide →GuideTroubleshoot a missing QR Compliance record
Troubleshoot a missing QR Compliance recordCreate the record through the correct enabled PDF path.Admin Area → Setup → Settings → QR Code Compliance, then source document → PDF
Open guide →GuideTroubleshoot a missing QR code on a PDF
Troubleshoot a missing QR code on a PDFCheck the per-document setting, supported type, service hook and position.Admin Area → Setup → Settings → QR Code Compliance → document tab
Open guide →GuideTroubleshoot a missing verified QR stamp
Troubleshoot a missing verified QR stampSeparate pending status, disabled stamp, integrity failure and placement causes.Admin Area → QR Compliance Records → record, then source document → PDF
Open guide →GuideHandle a failed QR integrity check
Handle a failed QR integrity checkStop presentation of verified evidence and investigate the stored components.Admin Area → QR Compliance Records → Open signed record
Open guide →GuideUnderstand QR Code Compliance limitations
Understand QR Code Compliance limitationsUse only the capabilities present in version 2.1.0.Admin Area → QR Compliance Records / Setup → Settings → QR Code Compliance
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