Troubleshoot a missing QR code on a PDF
Check the per-document setting, supported type, service hook and position.
Exact navigationAdmin Area → Setup → Settings → QR Code Compliance → document tab
Before you begin
- Use an authorised account and confirm the source CRM record or setting is correct.
- Follow the exact route shown above; do not force database values to imitate a completed action.
What this guide covers
Check the per-document setting, supported type, service hook and position. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.
Exact step-by-step process
- Enable the relevant document QR.
- Use a supported document type.
- Regenerate rather than reuse a cached PDF.
- Check configured dimensions/coordinates.
- Review logs for service errors.
Fields, choices and supported possibilities
Action scopeCheck the per-document setting, supported type, service hook and position.
Module version2.1.0
NavigationAdmin Area → Setup → Settings → QR Code Compliance → document tab
EvidenceConfirm the stored record, status, output, email, event or log produced by the code path.
Code-backed validations and workflow rules
- Only values and transitions exposed by the supplied module code are supported.
- Server-side validation remains authoritative even when browser controls appear to accept a value.
Expected result and verification
- The requested record, output or setting is created or updated through the supported module flow.
- Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
- An error message is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
- Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
- Test configuration changes with controlled records before production-wide use.
- Retain or delete evidence only under an authorised retention process.