Connections, accounts, QR linking and account lifecycle
Create isolated WhatsApp accounts, scan live linked-device QR codes, repair sessions, unlink safely and delete an account with retained compliance history.
Guides in this workflow
Select the exact setup, Inbox, verification, automation, portal, audit or troubleshooting action you need.
Open the Connections workspace
View every non-deleted WhatsApp account, preparation state, live QR, connector status and account actions.
Create a WhatsApp account
Enter a clear account name, choose whether it is active, save it and allow Britixo to prepare its private linked-device runtime.
Choose a professional account name
Use a name that identifies the team, brand, location or purpose because staff see it in account selectors, access control, audit and history.
Set an account active or inactive
Control whether a saved account participates in operational Inbox access, live synchronisation and unread totals without deleting its history.
Understand the generated account key
Know that the module derives a unique internal slug-like key and resolves collisions without asking administrators to edit routing identifiers.
Understand the private connector token
Know that a cryptographically random token is generated and encrypted at rest; administrators do not type or reveal it during normal setup.
Understand automatic loopback port allocation
Know that Britixo allocates a private loopback connector port from the managed range rather than exposing a port field in the CRM.
Wait for automatic connection preparation
Read the progress percentage and status message while Britixo validates the runtime, dependencies, browser and account-specific files.
Scan the live WhatsApp QR code
Link the business phone through WhatsApp → Linked devices → Link a device and scan only the QR displayed for the intended account.
Understand QR expiry and refresh
Know that WhatsApp QR codes are temporary and the page refreshes the live QR while the account is awaiting a scan.
Confirm the connected state
Verify the connection card shows the linked device as ready and that recent conversations become available in Inbox.
Understand connected-state authority
Know that late loading/authentication events cannot overwrite a later authoritative connected state.
Edit an account name
Change the display name while preserving the account key, connector token, linked-device session, messages and audit history.
Repair or connect an account
Use Connect/repair when preparation is incomplete, a runtime file is missing or the account needs the managed connector rebuilt without deleting its retained session.
Restart a connected account
Use Restart to recycle the private connector process while keeping the account configuration and linked-device authentication directory.
Synchronise recent WhatsApp history manually
Use Sync history to request the configured recent-chat and per-chat message window for one account.
Unlink WhatsApp from an account
Use Unlink WhatsApp only when the linked device must be logged out; confirm the warning because the isolated authentication session is removed.
Reconnect after unlinking
Run Connect/repair, wait for a new QR and scan it from the phone because an unlinked session cannot be restored from the previous QR.
Delete a WhatsApp account
Remove one account from operational screens only after typing DELETE exactly and allowing its isolated runtime/session removal to succeed.
Understand deletion failure rollback
Know that if the runtime/session removal fails, the account record remains operationally unchanged rather than being partially deleted.
Understand retained history after deletion
Confirm messages, verified portal history, verification sessions and audit entries remain available for compliance review.
Understand deleted-account restrictions
Know that a soft-deleted account cannot be reactivated or edited through normal account controls and is excluded from operational account queries.