Synchronise recent WhatsApp history manually

Follow this guide to use Sync history to request the configured recent-chat and per-chat message window for one account.

What this guide helps you do

Use Sync history to request the configured recent-chat and per-chat message window for one account. These instructions follow the supplied r20.5 controller, model, view, installer, connector and automation flow.

Follow these steps

1. Go to Admin Area → WhatsApp → Connections.
2. Select the relevant record or setting.
3. Follow the supported controls described below.
4. Save or confirm once.
5. Check the result.

Fields and options

Rules and limits

• Each account receives a unique account key, encrypted connector token, loopback connector endpoint and isolated session directory.
• The account creator is granted View, Reply, Convert and Manage for the new account.
• Account deletion is a soft operational deletion after successful isolated runtime removal; messages, verification evidence, portal history and audit remain.
• Use Sync history to request the configured recent-chat and per-chat message window for one account.

Check it worked

• The requested action completes without a permission, validation, connector or native CRM error.
• The selected account or conversation shows the expected state without changing another account’s data.
• Where the action creates evidence, confirm the message, native record, verification event, portal history or audit entry is present.

Security, privacy and troubleshooting checks

• Never expose connector tokens, loopback ports, authentication directories or raw customer verification replies.
• Use the supported Connections, Access Control, Settings and Audit Trail pages rather than editing runtime or database records directly.
• If the expected control is missing, verify both native capability and per-account permission before treating it as an installation fault.

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