Synchronise recent WhatsApp history manually

Use Sync history to request the configured recent-chat and per-chat message window for one account.

What this guide covers

Use Sync history to request the configured recent-chat and per-chat message window for one account. These instructions follow the supplied r20.5 controller, model, view, installer, connector and automation flow.

Exact step-by-step process

1. Open Admin Area → WhatsApp → Connections.
2. Select the relevant record or setting.
3. Follow the supported controls described below.
4. Save or confirm once.
5. Verify the result.

Fields, choices and supported possibilities

Code-backed validations and workflow rules

• Each account receives a unique account key, encrypted connector token, loopback connector endpoint and isolated session directory.
• The account creator is granted View, Reply, Convert and Manage for the new account.
• Account deletion is a soft operational deletion after successful isolated runtime removal; messages, verification evidence, portal history and audit remain.
• Use Sync history to request the configured recent-chat and per-chat message window for one account.

Expected result and verification

• The requested action completes without a permission, validation, connector or native CRM error.
• The selected account or conversation shows the expected state without changing another account’s data.
• Where the action creates evidence, confirm the message, native record, verification event, portal history or audit entry is present.

Security, privacy and troubleshooting checks

• Never expose connector tokens, loopback ports, authentication directories or raw customer verification replies.
• Use the supported Connections, Access Control, Settings and Audit Trail pages rather than editing runtime or database records directly.
• If the expected control is missing, verify both native capability and per-account permission before treating it as an installation fault.

Related WhatsApp Web Messaging and CRM guides