Troubleshooting, verified limitations and release history
Resolve common installation, QR, runtime, Inbox, verification, automation and portal issues and understand exactly what build r20.5 does not provide.
Guides in this workflow
Select the exact setup, Inbox, verification, automation, portal, audit or troubleshooting action you need.
Troubleshoot a missing WhatsApp menu
Confirm activation, staff native capability and at least one per-account View permission; administrators see administration submenus but still need account access for Inbox.
Troubleshoot a missing Inbox account
Confirm the account is active, not deleted and the staff member has View access.
Troubleshoot automatic preparation
Read the Connections progress/error, confirm runtime/browser requirements and select Connect/repair.
Troubleshoot a QR that does not appear
Wait for preparation, repair the account and confirm the private connector reports a live QR state.
Troubleshoot an expired QR
Allow the page to refresh the QR and scan the newest image.
Troubleshoot a QR that was scanned for the wrong account
Unlink only the affected account, prepare it again and scan while its account card is selected.
Troubleshoot an account stuck on INITIALISING
Allow the watchdog’s bounded recovery or use Restart/Connect repair, then inspect Audit Trail.
Troubleshoot a disconnected linked device
Check the phone’s Linked devices, restart the connector and rescan only if WhatsApp invalidated the session.
Troubleshoot missing recent chats
Run Sync history and confirm history chat/message limits are not set lower than expected.
Troubleshoot missing live messages
Verify connector state, long-poll/fallback refresh, cron setting and browser-store reconciliation before resending.
Troubleshoot duplicate messages
Confirm the events share the same WhatsApp ID; the model should deduplicate history, live and reconciliation paths.
Troubleshoot an incorrect unread count
Allow authoritative snapshots, open the conversation to sendSeen and repair the connector if the read operation fails.
Troubleshoot a missing Send button
Confirm Reply access for the selected account.
Troubleshoot a rejected attachment
Check configured MB limit, server-detected MIME type, upload completion and protected storage availability.
Troubleshoot missing Standard Replies
Confirm administrator status or Manage standard replies capability plus account Manage access, and ensure the reply is active and visible to the staff member.
Troubleshoot failed Task, Ticket or Lead conversion
Confirm Convert permission, native CRM dependencies, valid department/source/status and an eligible assignee.
Troubleshoot failed mobile verification
Check for zero, one or multiple active contact matches after number normalisation.
Troubleshoot failed email verification
Confirm the customer replied with one exact active-contact email and has not exceeded the attempt limit.
Troubleshoot automation not starting
Confirm the master automated-response switch, verification success and branch settings.
Troubleshoot duplicate support-ticket blocking
Locate the earlier module-created ticket for the same verified customer and confirm whether it is still awaiting staff response.
Troubleshoot missing confirmation emails
Verify the CRM SMTP transport, verified contact email, admin toggle/recipients and mailer audit outcome.
Troubleshoot missing client portal history
Confirm the conversation is verified to the signed-in contact and contains retained history.
Troubleshoot missing customer-profile history
Confirm the customer has verified conversations and the staff member can view their accounts.
Understand the no group-verification limitation
Registered-customer verification and automation are limited to one-to-one conversations.
Understand the no broadcast-campaign limitation
The module is a shared operational Inbox, not a bulk WhatsApp marketing broadcaster.
Understand the no public connector limitation
There is no supported public remote connector URL or administrator-exposed port/token configuration.
Understand the no WhatsApp Business API limitation
Cloud API templates, Meta business webhooks, phone-number IDs and business-account management are not part of this module.
Understand the no audit export limitation
Audit and verification evidence is reviewed on screen; the supplied module has no dedicated CSV/PDF export button.
Understand build r20 changes
Review shared long-polling, authoritative unread, registered-email verification and client-portal history introduced in r20.
Understand build r20.1 changes
Review prefix-safe DBForge installation improvements.
Understand build r20.2 changes
Review heartbeat, event-cursor recovery and administrator account deletion.
Understand build r20.3 changes
Review sub-second browser-store recovery and fallback refresh fixes.
Understand build r20.4 changes
Review verified-customer service automation, native CRM actions and confirmation emails.
Understand build r20.5 changes
Review unique registered-mobile recognition, administrator customer-profile history, continuation and duplicate-ticket safeguards.
Run final production verification
Test two accounts, separate staff rights, QR link/restart, history/live events, read state, files, conversions, verification, all automation branches, portal/admin history, audit and deletion retention.