Troubleshooting, verified limitations and release history

Understand build r20.2 changes

Review heartbeat, event-cursor recovery and administrator account deletion.

Audience: Administrators, support staff and deployment engineersPermission: Relevant module or administrator permissionModule v1.0.0 · 2026.07.30-r20.5

Exact navigationAdmin Area → WhatsApp → Connections / Inbox / Settings / Audit Trail

Before you begin

Confirm the module is active and select the intended WhatsApp account before changing any operational record.
Use an account with the stated native CRM capability and per-account access.
Test with controlled customer/contact data before relying on live verification, email or CRM automation.

What this guide covers

Review heartbeat, event-cursor recovery and administrator account deletion. These instructions follow the supplied r20.5 controller, model, view, installer, connector and automation flow.

Exact step-by-step process

Open Admin Area → WhatsApp → Connections / Inbox / Settings / Audit Trail.
Locate the account, conversation, setting, session or evidence relevant to “Understand build r20.2 changes”.
Review the displayed value or behaviour against this guide’s code-backed rules.
Do not change unrelated account, CRM or connector settings while verifying the result.
Confirm the expected state in the related Inbox, Connections, customer history, native CRM record or Audit Trail.

Fields, choices and supported possibilities

Connection status and preparation messageConnection status and preparation message

Audit action and verification sessionAudit action and verification session

Account permissionsAccount permissions

Saved settings and limitsSaved settings and limits

CRM email/cron configurationCRM email/cron configuration

Code-backed validations and workflow rules

Troubleshoot through the supported CRM controls before changing runtime files.
Do not delete session directories or database records manually.
Verified limitations are documented so users do not search for nonexistent menus or integrations.
Review heartbeat, event-cursor recovery and administrator account deletion.

Expected result and verification

The requested action completes without a permission, validation, connector or native CRM error.
The selected account or conversation shows the expected state without changing another account’s data.
Where the action creates evidence, confirm the message, native record, verification event, portal history or audit entry is present.

Security, privacy and troubleshooting checks

Never expose connector tokens, loopback ports, authentication directories or raw customer verification replies.
Use the supported Connections, Access Control, Settings and Audit Trail pages rather than editing runtime or database records directly.
If the expected control is missing, verify both native capability and per-account permission before treating it as an installation fault.