Britixo CRMBritixo CRM Enterprise Help Centre
Appointments & Scheduling · How-to guide

Update or delete a Google Calendar event

Keep the remote event aligned after an appointment changes or remove it when calendar presence is no longer required.

Audience: Staff who manage appointmentsFeature: Google event maintenanceModule v1.3.6
Feature pathAppointments > Open appointment > Google Calendar actions
Before you beginThis guide follows the supplied Britixo Appointments & Scheduling module version 1.3.6. The relevant access is Appointments: View. A menu, button, provider, time slot or client action can remain hidden when the signed-in user lacks the required permission, the module setting is disabled, the related record is in an ineligible state, or availability validation rejects the request.

What this feature does

Keep the remote event aligned after an appointment changes or remove it when calendar presence is no longer required. It uses Britixo's permission-aware appointment, availability, status and integration flow rather than an unconnected diary entry.

How the module flow works

The module uses the stored Google event identifier to update timing/content or delete the remote event.

An appointment update does not guarantee remote success if the staff token is invalid or the event was removed directly in Google.

The module option can control whether remote events are deleted when appointments are removed or cancelled.

Step-by-step workflow

  1. Open the appointment and confirm it has a Google event reference.
  2. After a date/content change, choose the update action or verify automatic update.
  3. After cancellation/deletion, choose the configured remote delete action.
  4. Check the Google calendar.
  5. Review Britixo history and remote-reference state.

Important fields and decisions

Remote event IDTarget of update/delete.
Update payloadRevised subject, location and timing.
Delete optionConfigured handling for removed/cancelled appointments.
OAuth tokenRequired for the remote API call.

What happens after completion

After this workflow completes, Britixo keeps the appointment and its supported relationships connected. Reopen the appointment and verify the saved status, date, timezone, customer or lead, service, provider, attendees, reminder state, calendar or meeting reference, invoice reference and history that apply to this feature. External email, SMS, Google, Microsoft or payment outcomes must be checked separately from the Britixo database save.

  • Open the saved appointment and confirm the final status and source.
  • Check the participant, provider, timing and timezone from the full detail page.
  • Review the relevant table filter, calendar, history, report or linked invoice instead of relying only on a success message.

Controls, checks and common mistakes

  • Do not create a replacement event before checking the existing remote ID.
  • Deleting a Google event does not by itself cancel the Britixo appointment.
  • Handle revoked tokens before retrying.
  • Use the least destructive correction and retain the appointment history when the booking existed operationally.
  • Never bypass a permission, availability, approval, client-access or verification control by changing an unrelated route or setting.
Scheduling and data safetyAppointment changes can notify customers, reserve provider time, update remote calendars, create meeting links or invoices and alter reports. Confirm the exact record, timezone, status and recipients before saving.
Browse connected topics:Google Calendarappointmentcancellationreschedulinginvoicepaymentcheckreportapprovalschedulingserviceprovideravailabilityreminders
Approve a client reschedule request →Cancel an appointment as staff →Connect Google Calendar →Synchronise an appointment to Google Calendar →Appointments calendar integrations overview →Auto-add approved external appointments to Google Calendar →Configure the Google Calendar date range in the appointment table →Enable Google Meet automatically →