Privacy Policy

Reviewed 7 October 2026. This information applies to the Britixo website and its connected services.

Who is responsible for your information

Britixo Software Solutions UK Ltd., registered in England and Wales, company number 17170769. Registered office and mailing address: Unit 5-6 Titford Lane, Rowley Regis, B65 0PY, United Kingdom. This notice covers britixo.com and its connected enquiry and account services. For a client project, the relevant service agreement may also explain our role and any processing we carry out on your instructions. You can contact Britixo about privacy or write to the registered office.

Information we receive

When you enquire, we may receive your name, email address, telephone number, organisation, selected service, message and any information you choose to submit. Account and service records can include account contacts, verification activity, orders, billing records and support requests. Do not include passwords, payment-card details or unnecessary sensitive information in an initial enquiry.

Our web and security services also process technical information such as IP addresses, requested pages, timestamps, browser details and response or security events. This information helps us deliver the website, diagnose problems and investigate abuse.

Enquiries, verification and client accounts

The current contact service uses an email-verification step and sends a completed enquiry to our connected service platform when you submit it. It does not simply prepare a draft in your email application. Account sign-in and support features use their own authentication and verification controls.

If you choose email or WhatsApp verification, the relevant delivery service processes the information needed to send the verification message. A WhatsApp link opens a separate service; messages you choose to send there are also handled under that provider’s privacy terms.

A service-page form can temporarily carry your draft to the secure contact page through this browser tab’s session storage. It is accepted only within 30 minutes and removed from storage when the contact page reads it. It does not verify your identity or submit the enquiry automatically.

Why we use information

We use relevant information to answer enquiries, prepare proposals, take requested steps before a contract, deliver and support agreed services, manage accounts and billing, meet legal obligations and protect our services. Depending on the activity, the lawful basis is contractual necessity, a legal obligation, consent or a legitimate interest in responding to business enquiries and operating secure services.

Where we rely on legitimate interests, the use must be necessary and balanced against the rights and reasonable expectations of the people affected. Where consent is required for optional visitor tools, you can refuse or withdraw it without losing access to the core website. Sending an enquiry is not consent to unrelated marketing.

Optional visitor tools and browser storage

Optional visitor tools can record page views, clicks, browser and device information, and visitor or session identifiers. The same integrated tool can provide website chat. These tools remain blocked until you allow them through Privacy choices. We also honour supported browser privacy signals. Account, contact and search pages are excluded from this optional loading.

The connected visitor service uses britixo.co.uk or proplix.co.uk endpoints, depending on the page. Essential account and security services are separate. See the cookie policy for the purpose of browser storage, how preferences are remembered and how to change your choice.

Who may receive information

Access is limited to people and service providers who need the information for the relevant purpose. Depending on the service, this can include hosting, email or verification delivery, payments, security, professional advisers and integration providers. We may disclose information where required by law or where necessary to establish or defend legal rights. Britixo does not sell personal information.

Customer systems and integrations have their own information flows. The agreed service documentation should identify the relevant processing responsibilities and providers for that work; this website notice does not replace those arrangements.

UK infrastructure and international processing

Britixo operates its core platforms and databases on servers in a UK-based datacentre. A provider involved in email, verification, payments, communications or another connected service may process information elsewhere. UK hosting of a core platform does not, by itself, establish the location of every associated data flow.

Where a restricted international transfer is involved, the relevant arrangement must use a transfer mechanism and safeguards required by applicable data protection law. Contact us for information about the providers and arrangements relevant to your enquiry or service.

How long information is kept

Retention depends on the purpose, whether an enquiry becomes a customer relationship, service and account requirements, applicable record-keeping obligations, security needs and the handling of disputes. Information should not be kept indefinitely simply because storage is available.

Service-specific periods for tickets, logs, project records and other information belong in the relevant service documentation. If you need to know the period or criteria that apply to a particular record, contact Britixo about privacy and identify the interaction involved.

Security and your rights

We use access controls and other technical and organisational measures appropriate to the information and service. Sensitive material should be exchanged through an agreed secure route. No website or internet service can promise that all security risk has been eliminated.

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of information, object to certain processing, request data portability or withdraw consent. We may need to verify identity before disclosing account information. We explain any relevant exception when handling a request.

You can raise a concern with Britixo first and you also have the right to complain to the Information Commissioner’s Office.

Questions and updates

Use the privacy enquiry route or the postal address above. Explain which interaction or record your request concerns, without sending unnecessary sensitive material. We review this notice when the website, connected services or processing arrangements change.