Enterprise software & integrations
Customer Service, Helpdesk & Contact Centre Software
Bring customer requests and the work needed to resolve them into one service process. Configure the channels, routing and team responsibilities that fit your support model, with useful context available to the person handling the case.
How this can fit your organisation
A message or call can lead to a ticket with a category, priority and owner. The service team can follow the investigation, communicate progress and review recurring causes alongside customer feedback and workload.
The first step is a walkthrough of the current process and the outcome you need. We use that discussion to select the relevant capabilities, identify the systems involved and agree what a successful implementation will demonstrate.
35 modules in this category
These entries come from the Britixo enterprise catalog. Availability for your organisation is confirmed during scoping; a listing does not mean the capability is already activated in your account.
Callback Management
Available on requestCall Centre Management
Available on requestCall Recording Management
Available on requestCall Transcription
Available on requestChange Management
Available on requestChatbot Support
Available on requestContact Centre Analytics
Available on requestCustomer Complaint Management
Available on requestCustomer Satisfaction Surveys
Available on requestCustomer Self-Service Portal
Available on requestEmail-to-Ticket Plus
Available on requestEnterprise Help Desk
Available on requestField Support Dispatch
Available on requestIncident Management
Available on requestIVR & Call Routing
Available on requestKnowledge Management
Available on requestLive Chat
Available on requestMaintenance Agreements
Available on requestOmnichannel Support Inbox
Available on requestOutbound Dialling Campaigns
Available on requestProblem Management
Available on requestQuality Monitoring
Available on requestQueue Management
Available on requestRemote Support Sessions
Available on requestReturns & RMA Management
Available on requestService Catalogue
Available on requestService Contracts
Available on requestService Level Agreement Management
Available on requestSocial Media Support
Available on requestSoftphone & WebRTC Dialler
Available on requestTicket Escalation Matrix
Available on requestVoice Quality Monitoring
Available on requestWarranty Claims
Available on requestWhatsApp Support Desk
Available on requestNo matching entry is listed in this category. Try a shorter phrase or contact us about a tailored solution.
In-house delivery, connected to ongoing support
Britixo has 200+ in-house developers, supported by a professional team across software, infrastructure and service delivery. We can connect your chosen capability with tailored applications, APIs, UK datacentre infrastructure and ongoing support.
We define the scope and acceptance checks, configure or develop the agreed solution, and test it with representative records and users. The handover covers responsibilities, documentation and the support route for the live service.
UK hosting is available for Britixo-managed workloads. The location and responsibilities of any connected third-party platform are confirmed separately for the service.
Questions about this service
Are these modules already available in my account?
Catalog entries are available on request. We assess your account, workflow and required access before confirming implementation or activation.
Can the solution work with our existing systems?
We review the relevant APIs, data formats, permissions and commercial terms, then agree a suitable connection or tailored implementation.
What should we provide for scoping?
Channel permissions, routing, service levels, escalation, recording requirements, agent access and the measures used to assess service quality.
Tell us what needs to work together
Describe the current workflow, the systems involved and the result your team needs. We will help identify a practical starting point, the access required and the responsibilities for delivery and support.