UK call centre outsourcing & telemarketing

UK call centre services.
A human voice.
A connected team.

UK-based, native English-speaking agents for inbound customer service, outbound calling and B2B telemarketing. Backed by Britixo’s own VoIP infrastructure, connected CRM and software built around your business.

Discuss your call centre Explore prices
From £14.50per agent-hour, excl. VAT
40-hour package £580 · call usage extra

Real people. Agreed hours. A clear next step after every conversation.

BRITIXO CONTACT CENTREPeople + platform
↙
InboundAnswer. Help. Resolve.
↗
OutboundConnect. Qualify. Follow up.
Conversation → customer record → next actionVoIP · CRM · reporting · your workflow
An illustration of your connected service, from the first ring to the follow-up.
  • UK-based human agents
  • Native English speakers
  • Inbound & outbound
  • Connected VoIP & CRM

UK call centre services

Be there when customers call.
Reach out when it matters.

Outsourcing should feel like adding a capable team to your business. We learn what you do, how you speak to customers and when a conversation needs your attention. Choose one service or bring inbound and outbound work together.

01 / INBOUND

Inbound call centre & customer service

Give callers a helpful person who listens, understands the enquiry and knows what to do next. Arrange a primary service, overflow cover or support during agreed busy periods.

  • Telephone answeringA professional greeting in your business name, accurate messages and the right handover.
  • Customer service outsourcingProduct enquiries, order updates, service questions and first-line support within your approved knowledge base.
  • Appointment & enquiry handlingCapture requirements, check agreed availability and arrange bookings or callbacks.
  • Overflow & seasonal coverHelp your team handle planned peaks, campaigns and periods when the phones need extra attention.
02 / OUTBOUND

Outbound calling & telemarketing

Start useful conversations with the right people. We agree the audience, reason for calling and qualification criteria before a campaign begins, then record what actually happened.

  • B2B telemarketing & lead generationIntroduce your offer to an approved audience and identify genuine interest and the next step.
  • Appointment settingQualify against agreed criteria and book relevant sales conversations for your team.
  • Lead follow-up & customer reactivationRespond to enquiries, reconnect with eligible past customers and keep agreed follow-up work moving.
  • Customer care & feedback callsArrange service check-ins, booking reminders and feedback conversations. Marketing content follows the appropriate marketing rules.
Already have the people?

Britixo can also provide the call centre VoIP infrastructure, CRM integration and tailored workflows for your own agents. Technology-only services are scoped separately from staffed call handling.

People who represent your business

A natural conversation.
A professional impression.

When someone calls your business, they want to be understood. Our UK-based, native English-speaking agents bring a familiar voice and a human approach to customer service and telemarketing.

We build the service around your tone, products and customer expectations. Your script is a guide to a helpful conversation, with clear boundaries for what an agent can promise, change or escalate.

Tell us what a good customer conversation looks like
  1. 01

    Your brand, understood

    An agreed briefing, pronunciation notes, example questions and a practical knowledge base before live handling.

  2. 02

    Clear ownership

    Defined permissions, escalation contacts and handover rules, so sensitive or complex issues reach the right person.

  3. 03

    Quality you can review

    Agreed call outcomes, feedback and service reviews. Recording and quality sampling are configured only within the agreed scope.

  4. 04

    Useful reporting

    Understand handled calls, contact outcomes, agent time and follow-up tasks. Campaign success measures are agreed before launch.

The Britixo advantage

The people and the infrastructure.
Connected from the start.

Britixo brings call handling together with its own managed SIP and PBX platform, UK datacentre infrastructure, CRM and custom software capability. One coordinated scope connects the conversation to the work that follows it.

  1. ConnectNumbers, VoIP & routing
  2. ConverseUK-based human agents
  3. CaptureCRM notes & outcomes
  4. ContinueBookings, tasks & reporting

Core platform hosting is in the UK. Agent access, recordings, integrations, upstream carriers and any other processing locations are documented for your service; UK platform hosting alone does not determine every data location.

UK call centre pricing · published 4 November 2026

A capable team.
A clear price.

Start with a focused pilot, reserve a block of agent time or scope a dedicated operation. The published packages cover standard inbound handling or outbound campaigns during agreed weekday sessions.

£0standard campaign setup
and core workspace fee

Try a focused campaign

10-hour pilot

Test the brief, call flow and reporting with a manageable first piece of work.

£149for 10 agent-hours, excl. VAT

£178.80 incl. 20% VAT · £14.90/hour excl. VAT

  • UK-based, native English-speaking agent time
  • One standard campaign and agreed script
  • Core campaign CRM workspace
  • Basic outcomes and time report
  • £0 standard setup · no automatic renewal
Discuss a 10-hour pilot

Our lowest published hourly rate

40-hour growth block

Build consistent capacity for customer care, lead follow-up or telemarketing.

£14.50per agent-hour, excl. VAT

40 hours: £580 excl. VAT / £696 incl. 20% VAT

  • Everything in the standard pilot scope
  • 40 reserved agent-hours across agreed sessions
  • Inbound or outbound campaign delivery
  • Agreed escalation and follow-up rules
  • £0 standard setup · no automatic renewal
Request your 40-hour block

Built around your operation

Dedicated & enterprise

For ongoing teams, several campaigns, complex service flows or specialist coverage.

Tailoreda written quote for your scope

Capacity, coverage and total charges agreed upfront

  • Dedicated or blended team options
  • Agreed hours, coverage and service measures
  • Bespoke CRM, APIs and reporting
  • Training and quality management scope
  • Volume pricing and a clear delivery plan
Shape your enterprise service

What an agent-hour covers

One hour of an agent’s time reserved for your campaign, including calls, dialling or waiting within the agreed session, CRM notes and standard follow-up. It is a time-based service, not a guaranteed number of calls, leads, appointments or sales. Two agents working for one hour use two agent-hours.

The terms beside the price

Business packages are prepaid and cover one standard, non-regulated campaign, Monday–Friday within 09:00–17:30 UK local time, excluding bank holidays. Sessions, staffing availability, start date, cancellation terms and the final brief are confirmed before payment. The 40-hour rate requires a £580 block; it is not a one-hour booking.

Telephone usage & bespoke work

External call charges, telephone numbers, porting, purchased data, TPS/CTPS screening-provider costs, bespoke integrations, specialist training and extended hours are separate where required. See our published VoIP tariffs; the applicable tariff and every additional charge are agreed before booking. Standard setup and core campaign workspace access have no separate fee.

Put your quote to the test

Have a lower UK quote? Ask us to beat it.

Send a genuine written quote issued within the last 30 days for a service available to your business. We compare UK-based human agents, scope, hours, volume, setup, reporting, call charges and VAT on the same basis, then confirm our offer in writing. This is a quote review, with availability and scope checks before booking.

Request a price review

Built around the work

From the next enquiry
to a growing customer operation.

We match the service to your customers, call patterns and internal team. The right brief matters more than a generic industry script.

01

Professional services

Capture enquiries, arrange consultations and route existing clients to the right contact.

03

Retail & ecommerce

Handle order questions, delivery enquiries and service follow-up within approved system access.

06

Growing customer teams

Add agreed capacity for launches, seasonal demand or an ongoing customer service operation.

Specialist, sensitive-data and regulated-sector campaigns need a separate suitability and compliance review. Agents work within agreed permissions; professional or regulated advice is not included in the standard packages.

A practical route to launch

Start with your brief.
Build confidence before scaling.

You should know who is answering, what they can do and what you are paying for before the first live call.

  1. 01

    Understand

    Share your objectives, audience, expected call volumes, peaks, hours and existing systems. We confirm whether the service is a good fit.

  2. 02

    Agree

    Set the scope, agents, pricing, call permissions, data responsibilities, scripts, qualification criteria and escalation contacts.

  3. 03

    Prepare & test

    Brief the team, configure routing and customer records, review permitted calling data and test realistic conversations and handovers.

  4. 04

    Launch & improve

    Begin the agreed sessions, review outcomes and feedback, then refine the brief or add capacity when the evidence supports it.

Responsible calling & data handling

Protect your customers.
Respect the conversation.

Good telemarketing starts with a lawful audience and a clear reason to call. We agree the practical controls and responsibilities for your campaign before it goes live.

Campaign approval covers data sources, permitted contact, scripts, identity, objections and escalation. A calling platform or outsourced agent does not, by itself, make a campaign compliant.

ICO: business-to-business marketing Ofcom: caller identification guidance Britixo privacy information

UK GDPR & PECR

Define controller and processor roles, a lawful basis, privacy information, appropriate processing terms and access controls. Publicly available contact information is not automatic permission to market.

TPS, CTPS & objections

Screen live marketing call lists against the relevant preference registers and your own suppression list. Specific consent is needed to call a registered number for marketing. Respect previous objections; extra restrictions apply to pensions and claims-management calls.

Caller identity & contact details

Identify the organisation calling and present a valid, authorised, diallable contact number. Provide required contact details and a clear way to object. Caller ID is used to identify the caller accurately.

Recording & retention

Where recording is agreed, define the lawful basis, caller notices, any required consent, authorised access, retention and deletion. Automated recorded-message marketing requires specific consent and is outside the standard human-agent package.

Straight answers

Before you hand
over the phones.

More detail on our UK call centre, telemarketing and connected technology services.

Talk through your requirements
How much do Britixo’s UK call centre services cost?

Our 10-hour pilot costs £149 excluding VAT (£178.80 including 20% VAT). The 40-hour growth block costs £580 excluding VAT (£696 including 20% VAT), equivalent to £14.50 per agent-hour excluding VAT. Standard setup and core campaign workspace access have no separate fee. External calls and any agreed specialist services are extra. Both packages are prepaid, with availability and the delivery brief confirmed before payment. See the full package conditions.

Are the agents based in the UK and native English speakers?

Yes. These staffed packages are for UK-based, native English-speaking agents. We agree the team, working hours, training and escalation arrangements for your campaign. If you need a particular language, specialist experience or a dedicated team, tell us during scoping so we can confirm suitability and availability.

Can you handle inbound and outbound calls?

Yes. We scope inbound telephone answering, customer service, enquiry handling and overflow cover, alongside outbound B2B telemarketing, appointment setting, lead follow-up and customer care. A blended operation can be quoted around your call patterns. Marketing calls require an approved audience and appropriate compliance controls.

Is this a human call centre or an AI answering service?

The staffed packages on this page provide human agents. Britixo’s VoIP, CRM and workflow tools support their work. Any AI feature or automation would need its own agreed purpose, permissions and review; it does not silently replace the human agent service advertised here.

Does the price include VoIP, CRM and outbound call charges?

The standard package includes campaign workspace access, standard call-flow setup, CRM notes and basic reports. External telephone usage, numbers and porting are charged separately where required, at an agreed tariff. Custom CRM development, third-party licences, integrations and specialist reporting are quoted separately. Existing VoIP subscription prices cover telephony services and do not include staffed agents.

Can you use our existing number and CRM?

We assess number forwarding or porting, carrier eligibility, your current CRM interfaces and the permissions needed. A new integration may require development or a third-party licence. We agree the approach and costs before implementation. Keep your existing telephone service active until any transfer has been confirmed and completed.

Do you guarantee leads, appointments or sales?

The published packages buy reserved agent time. Contact and conversion depend on your offer, audience, data quality, timing and qualification criteria. We agree how outcomes will be recorded and reviewed, including what counts as a qualified opportunity or appointment, without promising a fixed number of sales.

Do you offer evening, weekend or 24/7 call handling?

The published pilot and growth packages cover agreed weekday sessions within 09:00–17:30 UK local time, excluding bank holidays. Ask us to assess extended-hours or continuous cover separately. Coverage, staffing, service targets and price must be confirmed in your proposal; the 24/7 ticket submission facility elsewhere on the site is separate from staffed call centre coverage.

How quickly can a campaign start?

We confirm a start date after checking agent capacity, the brief, calling permissions, data, script, routing and training needs. A simple campaign and an integrated customer service operation need different preparation. We agree a practical launch plan before you book.

Can you build a call centre for our own team?

Yes. Britixo can scope VoIP and PBX services, caller ID, a dedicated CRM portal, integrations and custom business workflows for your own agents. Explore our call centre VoIP services and tailored business software. These technology services are priced separately from outsourced agent time.

Explore every part of the service

The detail behind a well-run call centre.

Use this page as your main overview. These focused service pages and practical guides explain the options, working methods and decisions behind each part of your brief.

Services & people8 guides
Inbound vs Outbound Call Centres: Choosing a ServiceUK Inbound Call Centre & Customer ServiceUK Outbound Call Centre & B2B TelemarketingUK-Based, Native English-Speaking Call Centre AgentsCall Centre Agent Training & Brand VoiceCall Centre Escalation & Callback OwnershipCall Centre Quality Assurance & CoachingCall Centre Reporting, KPIs & Campaign Outcomes
Technology & workflows6 guides
Call Centre VoIP, CRM & Human Agents TogetherCall Centre Hosted PBX, Queues & Call RoutingCall Centre Caller ID & UK Number ManagementCall Centre CRM Integration & Customer RecordsBespoke Contact Centre & Call Centre SolutionsContact Centre Workflow, Ticketing & Sales Integration
Pricing & commercial terms8 guides
UK Call Centre Pricing: £14.50 per Agent-Hour10-Hour UK Call Centre Pilot: £149 + VAT40-Hour UK Call Centre Package: £580 + VATDedicated UK Call Centre Teams & Enterprise DeliveryWhat Is an Agent-Hour? Call Centre Billing ExplainedCall Centre Scope, SLAs & Service AgreementsCall Centre Telephone Usage, Numbers & Extra CostsUK Call Centre Quote Comparison & Price Review
Industry solutions7 guides
Call Centre Solutions by Industry & Customer JourneyUK Call Handling for Professional ServicesEstate Agency & Property Call Handling UKUK Ecommerce Customer Service & Call HandlingCall Answering for Trades & Field Services UKB2B Software Telemarketing & Demo Appointment SettingScale Customer Service & Call Centre Capacity
Planning & delivery5 guides
How to Outsource a UK Call Centre: Delivery ProcessCall Centre Requirements & Quotation ChecklistCall Centre Onboarding, Training & Launch TestingCall Centre Launch, Review & Continuous ImprovementUK Call Centre Outsourcing Questions Answered
Responsible operations4 guides
Responsible UK Telemarketing & Campaign ControlsCall Centre Data Protection, UK GDPR & PECRTPS, CTPS & Telemarketing Suppression ListsCall Centre Recording, Monitoring & Retention

Let’s talk about your calls

A better conversation
starts here.

Tell us who you need to reach, who calls you, your expected volumes and the hours you need covered. We’ll put the people, technology and price into one clear proposal.

Call 0330 190 1979

Get your call centre proposal

UK-based agents · Inbound & outbound
VoIP, CRM and tailored solutions from Britixo