Troubleshoot a lead template that does not load
The filter ID must be numeric, owner-scoped and loaded without a POST request.
Exact navigationAdmin Area → Lead Filters → Lead Filters
Before you begin
- Confirm the module is active and use the exact navigation shown above.
- Use an account with the stated module and core CRM permissions.
- Use known test records when changing statuses, visibility, saved filters or global navigation.
What this guide covers
The filter ID must be numeric, owner-scoped and loaded without a POST request. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.
Exact step-by-step process
- Reproduce the behaviour using known test leads and a controlled role.
- Open it from Lead Filter Templates and do not alter the URL.
- Compare with the core Leads workspace.
- Record the verified outcome before changing permissions or code.
Fields, choices and supported possibilities
Verified behaviourThe filter ID must be numeric, owner-scoped and loaded without a POST request.
Code-backed validations and workflow rules
- The filter ID must be numeric, owner-scoped and loaded without a POST request.
Expected result and verification
- Troubleshoot a lead template that does not load completes without a validation or permission error.
- The refreshed report, menu or saved-template page shows the expected state.
- A second authorised user sees only the records and navigation allowed by their core CRM permissions.
Security, privacy and operational checks
- Test changes with a non-production record or a controlled administrator account before wider rollout.
- Do not use navigation visibility as a substitute for core CRM record permissions.