Troubleshoot a missing maintenance request
Check client-property link, request status, portal contact and access scope.
Before you start
Clients must be linked to the property. Staff need the relevant maintenance permission; customer View can expose the hub but does not authorise writes.
Follow these steps
- Open the maintenance request and confirm property, tenant and current status.
- Check client-property link, request status, portal contact and access scope.
- A valid property record alone is insufficient if the client link is missing.
- The request reflects the intended change and remains linked to the correct property and job.
Fields, rules and limits
- A valid property record alone is insufficient if the client link is missing.
Check it worked
The request reflects the intended change and remains linked to the correct property and job.
If something does not look right
If the expected result is missing, check the saved record, the current workspace and the action’s permissions. Record the exact validation message; do not repeat a state-changing action until you know whether the first attempt saved.
Questions and answers
Can customer View authorise maintenance changes?
No. It can expose the hub, but create/edit/delete actions require the corresponding maintenance authority and access to the selected request.
Can I use Save Request to start a new repair?
Save Request edits an existing request. New work starts through the client request form, Allocate Job or the separate Flow remedial workflow.