Troubleshooting and verified limitations

Understand Email Marketing & Newsletter limitations

Use only the functions present in module v1.0.0.

Audience: CRM staffPermission: Staff loginModule v1.0.0
Exact navigationAdmin Area → Letter Manager → Email Marketing / Newsletter
Before you begin
  • Use an authorised account and confirm the source CRM record or setting is correct.
  • Follow the exact route shown above; do not force database values to imitate a completed action.

What this guide covers

Use only the functions present in module v1.0.0. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.

Exact step-by-step process

  1. Use the module for bulk email, queue processing, history and open-pixel evidence.
  2. Use Letter Manager separately for letters/PDFs.
  3. Use the normal CRM for consent, suppression, templates and SMTP administration.

Fields, choices and supported possibilities

Action scopeUse only the functions present in module v1.0.0.
Module version1.0.0
NavigationAdmin Area → Letter Manager → Email Marketing / Newsletter
EvidenceConfirm the stored record, status, output, email, event or log produced by the code path.

Code-backed validations and workflow rules

  • No campaign cancel, pause, resend-failed, export, attachment upload, unsubscribe processor, bounce mailbox, API, webhook or dedicated staff capability is implemented in the supplied code.
  • No Letter Manager PDF or Letter History record is created.
  • Open tracking depends on remote-image loading and may be blocked or proxied.

Expected result and verification

  • The requested record, output or setting is created or updated through the supported module flow.
  • Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
  • An error message is investigated rather than bypassed.

Security, privacy and operational checks

  • Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
  • Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
  • Test configuration changes with controlled records before production-wide use.
  • Retain or delete evidence only under an authorised retention process.
Important code-backed limitationDo not describe a missing control as available. Use only the code-backed functions documented in this section.