Update a portal request
Move a request to in progress, resolved, rejected or closed with a decision note.
Exact navigation Admin Area → Human Resources → Portal Governance → Portal Request Queue
Code-backed scope These instructions follow Human Resource Management v1.3.0. Use only controls visible to your permission level and confirm the saved record or audit entry after every action.
What you need before you start
- Access to Admin Area → Human Resources → Portal Governance → Portal Request Queue.
- The Human Resource Management: View capability or administrator access.
- The correct employee, record, period or evidence reference before making a change.
How to do it
- Open Admin Area → Human Resources → Portal Governance → Portal Request Queue.
- Select the exact employee, period, document, request, rule, queue item or record shown by the screen.
- Complete every required field and review the field descriptions below before submitting.
- Check the current status and any warning, duplicate, eligibility or permission message.
- Click Update a portal request once and wait for the success or validation response.
- Return to the register and confirm the new status, reference, audit event and any generated file or downstream record.
Fields and options
EmployeeConnects access, requests and manager relationships to the correct employee profile.
Access roleEmployee, manager or combined access determines the implemented portal view.
Area permissionsDocument viewing, payslip viewing and request submission are separate controls.
StatusActive and suspended access states must match the person’s current employment and responsibilities.
What the module checks
- Your assigned HRM capability must permit the action.
- Required dates, amounts, references and reasons must pass server-side validation.
- Approval, publishing, locking, voiding, withdrawal and deletion actions are allowed only from the states implemented by that workspace.
- A success message is not a substitute for checking the register, audit log or generated file.
What happens next
The result remains available from Admin Area → Human Resources → Portal Governance → Portal Request Queue. Confirm its identifier, status, linked employee or period, dates and audit/activity record before relying on it operationally.
Troubleshooting
- If the menu or action is missing, confirm the module is active and your HRM capability is assigned.
- If validation fails, correct the exact field named in the message; do not bypass the rule in another workspace.
- If a downstream email or automation does not run, check the related delivery/audit log and the host application cron or mail configuration.
HR data safety Restrict identity, right-to-work, payroll, bank, health, disciplinary and document information to authorised staff. Do not place protected values in free-text notes, email recipients or screenshots.
Browse connected topics: employee portalclient portal