Britixo CRMBritixo CRM Enterprise Help Centre
Appointments & Scheduling · How-to guide

View the invoice linked to an appointment

Move between the Britixo appointment and its CRM invoice to compare service delivery with billing and payment status.

Audience: Staff who manage appointmentsFeature: Linked invoiceModule v1.3.6
Feature pathAppointments > Open appointment > Invoice
Before you beginThis guide follows the supplied Britixo Appointments & Scheduling module version 1.3.6. The relevant access is Appointments: View. A menu, button, provider, time slot or client action can remain hidden when the signed-in user lacks the required permission, the module setting is disabled, the related record is in an ineligible state, or availability validation rejects the request.

What this feature does

Move between the Britixo appointment and its CRM invoice to compare service delivery with billing and payment status. It uses Britixo's permission-aware appointment, availability, status and integration flow rather than an unconnected diary entry.

How the module flow works

After invoice creation, the appointment stores the CRM invoice identifier.

The detail view can expose a link to the invoice for staff with sales access and may show client invoice state where permitted.

Invoice edits, payment allocation, credit and cancellation remain governed by the CRM sales workflow.

Step-by-step workflow

  1. Open the appointment.
  2. Locate the invoice reference or action.
  3. Open the CRM invoice.
  4. Review customer, lines, tax, total, status and payments.
  5. Return to the appointment and compare operational status.

Important fields and decisions

Invoice linkStored relationship to the CRM sales record.
Invoice statusDraft, sent, paid, overdue or another CRM state.
PaymentFinancial transaction applied to the invoice.
Appointment statusSeparate delivery lifecycle.

What happens after completion

After this workflow completes, Britixo keeps the appointment and its supported relationships connected. Reopen the appointment and verify the saved status, date, timezone, customer or lead, service, provider, attendees, reminder state, calendar or meeting reference, invoice reference and history that apply to this feature. External email, SMS, Google, Microsoft or payment outcomes must be checked separately from the Britixo database save.

  • Open the saved appointment and confirm the final status and source.
  • Check the participant, provider, timing and timezone from the full detail page.
  • Review the relevant table filter, calendar, history, report or linked invoice instead of relying only on a success message.

Controls, checks and common mistakes

  • Do not mark an appointment completed solely because an invoice is paid.
  • Do not mark an invoice paid solely because the appointment is completed.
  • Use CRM credit/refund processes for financial corrections.
  • Use the least destructive correction and retain the appointment history when the booking existed operationally.
  • Never bypass a permission, availability, approval, client-access or verification control by changing an unrelated route or setting.
Scheduling and data safetyAppointment changes can notify customers, reserve provider time, update remote calendars, create meeting links or invoices and alter reports. Confirm the exact record, timezone, status and recipients before saving.
Browse connected topics:invoicepaymentappointmentcustomerscheckreporttaxapprovalsales accountingschedulingserviceprovideravailabilitycancellation
Appointment invoicing overview →Understand provider notification after appointment invoice payment →Mark an appointment Completed →Configure appointment invoice and tax settings →Convert an appointment to an invoice →Automatically create an invoice for an eligible booking →Understand appointment invoice eligibility →Appointments & Scheduling module overview →